This is a Production Services Lead - Asset & CMDB Governance role with Bunnings based in VIC, AU Bunnings Role Seniority - senior More about the Production Services Lead - Asset & CMDB Governance role at Bunnings Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few Free standard OnePass membership Access to over 100 exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave 12 weeks paid parental leave, regardless of gender Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build We are looking for an experienced Production Services Lead with extensive experience in Asset and CMDB Governance to lead our dedicated team at Bunnings. About the role If you’re passionate about creating order in complexity and driving technology excellence, this is your chance to make a real impact. At Bunnings, we’re building the best experience for our customers and team members – and our Technology team makes it happen. In this role, you’ll lead the way in ensuring our asset and configuration data is accurate, reliable and ready to support the business every day. You’ll work closely with senior leaders and talented tech teams to shape governance, improve processes and keep critical systems performing at their best. Inspiring you to give it a red hot go is what we’re all about. What’s involved This isn’t just about managing data – it’s about creating pathways that are yours to build. You’ll: Own and evolve our ITIL-based Asset Management and CMDB processes, ensuring data quality and compliance across the organisation. Establish standards for CI classification, relationships and lifecycle management ensuring compliance with audit, security and licensing requirements. Define governance controls and partner with Technology teams to support change, incident and problem management activities. Taking advantage of AI initiatives, drive improvements to our ServiceNow platform and broader service management initiatives, helping us work smarter and faster. Act as the key link between Technology and the business during major incidents, coordinating resources and updates to restore critical services quickly. Play an active role in the Change Advisory Board, making sure technology changes are delivered safely and securely. Lead problem management and automation initiatives to prevent issues before they happen. Influence senior leaders and embed ITSM best practice across the organisation. About you You are a confident and experienced leader who excels in complex environments. You balance technical expertise with a strategic perspective and are skilled at building trust and alignment within diverse teams. Collaboration comes naturally to you, and you are driven by opportunities to make a meaningful impact. You’ll be part of a supportive, practical team that values curiosity, ongoing improvement and mutual success. You bring a strategic approach along with hands-on execution skills in production services and you have the ability to influence senior stakeholders and manage complex programs. You will additionally have: 5 years of experience in CMDB processes with extensive deep expertise in governance and Asset Management within large enterprise technology environments. Strong understanding of ITIL service management, especially in Asset and CMDB Governance. Familiarity with ITSM frameworks and tools, including ServiceNow are an advantage. ITIL Certificate 4 required (Configuration Management Specialist desirable). Relevant IT or related qualifications with Agile or PRINCE2 certifications are highly regarded. Ready to join us? Apply now and help us shape what’s next for technology at Bunnings. There are a million ways to make an impact – this could be yours. You’ll be part of a workplace where you’ll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings. We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.com.au. Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes. About Us Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today. Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Bunnings team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Owning and evolving ITIL-based Asset Management processes Establishing standards for CI classification Driving improvements to ServiceNow platform Key Strengths Leadership ITIL service management Collaboration ️ ServiceNow familiarity Agile or PRINCE2 certifications Configuration Management Specialist A Final Note: This is a role with Bunnings not with Hatch.