About the role
As a Specialist Hire Controller, you'll report to the Specialist Manager and work within our wider Distribution Centre (DC) team. Several specialist businesses operate within the DC, benefiting from shared logistics, repair, and maintenance functions. This role focuses on delivering customer‐centric solutions by showcasing expertise in our specialist equipment and meeting customer expectations. At Kennards Hire, we provide the training and development you need to thrive in your role. You'll represent our brand to customers, offering expert advice and outstanding service, either in‐branch or over the phone. With your intimate knowledge of our equipment, you'll help customers find the best solutions for their needs.
* Provide exceptional customer service, living up to our "Every Customer a Raving Fan" value.
* Assist customers over the phone using our reservation prompt script or in person at the front desk.
* Create, update, and finalise hire schedules.
* Coordinate customer hire contracts and branch administration.
* Recommend complementary equipment or products to meet customer needs.
* Maintain strong product knowledge to provide tailored solutions.
* Process payments for hire schedules, including creation, cycle billing, and completion.
* Support the branch team by unloading, loading, delivering, servicing, and cleaning equipment.
* Open and close the branch and clean and maintain the branch showroom, yard, and storage areas as required.
About you
We are looking for someone with a customer‐service background and a genuine interest in helping others. The ideal candidate will have strong sales‐administration experience, adaptability to changing priorities, time‐management skills, an interest in mechanics and construction equipment, and a passion for delivering top‐notch customer service. Strong communication, problem‐solving skills, a hands‐on attitude, and a good understanding of safety and operational procedures are essential.
* Previous experience in a customer service role, and a genuine interest in helping others.
* Strong experience in sales administration.
* Proven ability to be adaptable to changing priorities and work conditions, including the ability to both work as part of a team and autonomously.
* Time‐management skills, planning ahead and rescheduling in accordance with changing priorities.
* Interest in mechanics and construction equipment and a desire to learn.
* Passion for delivering top‐notch customer service.
* Strong communication and problem‐solving skills.
* Hands‐on attitude and willingness to support the team.
* Good understanding of safety and operational procedures.
Benefits
We offer a range of employee benefits and rewards, including:
* All the training and development you need to build a successful career with us.
* Pathways to pursue your career, nationally and internationally.
* Additional financial benefits if you stay with us for more than five years.
* Opportunity for profit share.
* Great employee discount rates on our hire gear.
* Our annual awards night, team BBQs and many other social events.
As part of the recruitment process, you will be required to complete background checks which may include a police and medical check.
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