Job Title
A leading hospitality company in Hobart is seeking a Head Host / Duty Manager to create exceptional experiences for guests.
The role involves supervising the reception team, handling guest feedback, and ensuring operational excellence.
* SUPERVISING THE RECEPTION TEAM: Provide guidance and support to ensure excellent service delivery
* HANDLING GUEST FEEDBACK: Respond promptly to guest concerns and resolve issues efficiently
* ENSURING OPERATIONAL EXCELLENCE: Maintain high standards of cleanliness, organization, and efficiency throughout the property
Ideal candidates will have strong organizational skills, be calm under pressure, and possess a passion for hospitality.
Key Responsibilities:
1. Supervise Reception Team Members: Offer guidance and support to ensure top-notch service delivery.
2. Handle Guest Feedback: Respond promptly to guest concerns and resolve issues efficiently.
3. Maintain Operational Excellence: Ensure high standards of cleanliness, organization, and efficiency throughout the property.
Requirements:
* Strong organizational skills
* Calm under pressure
* Possess a passion for hospitality
Benefits:
* Bonus scheme
* Flexible working options
* Wellbeing initiatives