Customer service operator (hobart)

Perm Part Time | 5 days per fortnight

Structured training provided - continuous on job support

Up to $15,900 Salary packaging + $2,650 meal & entertainment allowance

What you'll be doing

• Contributing to revenue and the growth of RSL Care via achievement of targets for the maximisation of client service delivery excellence inclusive of client retention
• Ensure interactions with clients are in accordance with Client Service Principles and the RSL Care core capability framework
• Utilise effective questioning techniques to identify client needs and or potential revenue opportunities. Once identified, efficiently transfer the client to the appropriate area for completion
• Interact with client to meet quality standards for questioning and listening skills, responsiveness, reliability, tone and accuracy
• Through the use of Best Practice Procedures provide timely, courteous and professional client service by identifying and resolving client stated and unstated needs on first point of contact
• Make clients and their needs a primary focus - taking appropriate responsibility for client's satisfaction and loyalty

Our offer to you

• Structured training program and ongoing development opportunities
• $15,900 Salary packaging + $2,650 meal & entertainment allowance
• Employee referral program - earn up to $500!
• Access to our Employee Assistance Program
• Private health insurance discounts
• Travel & Flight benefits
• A outstanding team environment that warm and welcoming
• The prospect to make a difference to the lives of individuals who wish to stay at home longer

What we need from you

• Demonstrated experience in a Call Centre environment
• Strong Customer Service skills, commitment and a desire to meet and exceed customer expectations
• Proven communication skills including strong listening ability
• Solid problem-solving capabilities
• Proven track record in achieving set targets/KPI's
• Attention to detail and data entry accuracy
• Excellent computer skills

About Us

Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.