**About the Role**
We are seeking an experienced and motivated **Device Technician** with a strong background in phone and tablet repairs. You'll be responsible for hands-on repairs, data transfers, general device support, and ensuring inventory is well managed and repairs are completed to the highest standard.
If you're confident with tools and troubleshooting, love solving problems, and thrive in a busy, team-focused environment—this role is for you.
**Key Responsibilities**
- Diagnose and repair a wide range of mobile phones and tablets (Apple, Samsung, Android, etc.)
- Complete common hardware repairs, including screen replacements, batteries, cameras, charging ports, and buttons
- Perform software troubleshooting and support (e.g. boot loops, firmware issues)
- Carry out **data transfers**, **data backups**, and **basic data recovery**:
- Provide general support for customers needing assistance with device setup, performance issues, or app configurations
- Manage spare parts and stock levels, including ordering and logging inventory
- Maintain clear and accurate repair records
- Ensure repairs are performed to a high standard with attention to detail and efficiency
- Work with the front-of-house team to assess devices and explain technical issues to customers in plain language
**Skills & Experience**
- **Minimum 1 year experience** in a hands-on device repair role (phones/tablets)
- Strong diagnostic and technical repair skills
- Experience using tools such as heat guns, spudgers, multimeters, and microscopes
- Confident performing **data transfers**, backups, and resolving software-level issues
- Excellent time management and problem-solving abilities
- Experience in stock/inventory management systems preferred
- Strong communication skills and a customer-first attitude
- Ability to work independently and as part of a small team
**Why Join TechMe?**
- Discounts on repairs, parts, and accessories
- A supportive and down-to-earth team culture
- Ongoing training and development opportunities
- Career progression in a growing business
Pay: $28.00 - $36.00 per hour
**Experience**:
- Device Repair: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person