The Midfield Group dedicated to fostering growth and sustainability for our suppliers, company, customers, and the communities we serve, all while delivering high-quality Australian products worldwide. As a privately-owned company, The Midfield Group offers a genuine 'Paddock to Plate' experience. We own and manage farms, factories, and distribution channels, ensuring complete control over the essential aspects of bringing livestock from paddock to plate.
We have a current vacancy for an I.T Support Technician to join our team located in Warrnambool, Victoria.
Main Duties & Responsibilities
* Provide Level 1 & Level 2 in-person and remote end user support in addition to production floor support within the factory environment
* Responsible for the upkeep and troubleshooting of factory IT devices such as harsh environment computers, industrial scales, and label printers, ensuring minimal downtime and optimal performance
* Monitor connectivity and ensure smooth operation of applications and devices, including basic server and network connectivity checks
* Assist with basic IT maintenance tasks such as system updates, user account management, and monitoring security measures
* Provide support for Microsoft 365 applications and assist with the administration of user access and permissions
* Participate in the maintenance of IT security protocols including updates, patch management, and monitoring for security threats
* Help implement basic IT procedures and assist with system documentation to ensure smooth operations
* Collaborate on small-scale IT projects and contribute to troubleshooting efforts across various sites
* Contribute to overall IT Support across Midfield Group entities, including various production environments and remote sites (including farms)
* Develop skills and knowledge continuously to support career progression within the IT department
* Develop accurate and thorough documentation of all work performed
* Flexible 40-hour work week with 3 shifts (5am, 8am, 2pm) and on-call responsibilities
Skills & Experiences
* 1–2 years' experience in technical support or customer service, ideally in a tech-focused environment
* IT-related diploma or certification preferred
* Knowledge of Windows systems, basic networking, user account management, and Microsoft 365
* Experience with hardware and general ICT support is an advantage
* Strong communication and interpersonal skills, with a collaborative, team-focused mindset
* Well organised with the ability to manage and prioritise multiple tasks under pressure
* Solid troubleshooting and problem-solving skills with strong attention to detail
* Quick learner who adapts easily and shares knowledge with the team
* Committed to maintaining accurate, detailed documentation
Why Join Us?
* Attractive remuneration package with employee benefits such as discounts on banking, health & travel insurance, Fitness, local retailers and more
* Opportunity for career progression within our global organisation
* Safe and supportive work environment by providing an Employee Assistance Program
* On site canteen, free parking, monthly staff BBQs and annual flu vaccination program
The Midfield Group is proud to be an Equal Opportunity Employer.
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