Case Manager | Workers Compensation - Allianz Australia
Mid level role based in East Maitland, NSW, AU. Allianz is a leading global insurance and asset management brand, proud to be named one of the Best Workplaces in Australia 2025.
About The Role
Build effective working relationships with workers, rehab providers, government agencies, legal providers, and medical professionals to drive successful outcomes. Make key liability decisions and assess claims for reasonable and necessary treatment. Assess and manage injury needs, handle correspondence regarding workers compensation benefits, treatment, rehabilitation, and interpret medical reports. Provide timely and effective responses to customer needs and ensure accurate processing of claims. Accurately calculate benefits and apply relevant legislative rules and timeframes in managing benefits.
About You
Extensive experience working as part of a highly resilient team. Experience in a comparable industry or case management experience is desirable but not essential. Strong drive and interest in leveraging your customer-focused experience to grow a career in case management. Known for your empathetic style and customer-focused approach, allowing you to 'walk beside our customers,' and to handle difficult situations professionally while resolving complex issues. Ability to work collaboratively in a team environment, providing advice and guidance to other team members. A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Key Responsibilities
* Building relationships
* Assessing claims
* Managing injury needs
Key Strengths
* Customer-focused approach
* Resilience
* Collaboration
* Case management experience
* Emerging technologies
* Legal knowledge
Benefits And Perks
Inclusive Culture: supportive, open-minded team focused on customer outcomes.
Flexible Work-Life Balance: flexible and remote work options and workplace adjustments.
Career Development: mentoring, development, and global mobility opportunities, over 10,000 learning resources.
Financial and Well-being Perks: discounts on Allianz products, retail, tech, travel, financial wellness initiatives and Employee Share Purchase Program.
Inclusive Workplace and Equal Opportunity
Allianz welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and Support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
Final Note
This is a role with Allianz Australia, not with Hatch.
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