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Concierge supervisor intercontinental sydney (australia)

Sydney
IHG Hotels & Resorts
Janitor
Posted: 4 October
Offer description

Overview

Join to apply for the Concierge Supervisor Inter Continental Sydney role at IHG Hotels & Resorts. Inter Continental Sydney is a 5-star luxury hotel located in the Treasury Building (1851) in Circular Quay, offering 509 guest rooms, a Club Inter Continental lounge, and vibrant dining venues. We are seeking a Concierge Supervisor to join our world-class team and lead with passion, grace, and professionalism. You will oversee the daily operations of the Concierge desk, ensuring guests receive unmatched service from arrival to departure, support and guide the Concierge and Bell team, facilitate VIP arrangements, and act as a key point of contact for guest requests to tailor seamless and unforgettable experiences.

Key Responsibilities

- Supervise and support the Concierge & Bell team to deliver outstanding guest service at all times
- Coordinate personalized services including restaurant reservations, transportation, sightseeing tours, and special guest requests
- Ensure all VIPs and repeat guests receive bespoke service in line with brand standards
- Maintain strong local knowledge and partnerships to provide the best recommendations to guests
- Handle guest complaints and feedback with professionalism and urgency
- Train and mentor recent concierge and bell team members
- Maintain the smooth flow of communication between Front Office, Guest Relations, Food and Beverage and other departments
- Uphold the hotel’s standards of service, appearance, and etiquette at all times

About You

- Minimum 2 years of experience in a 5-star hotel concierge or guest services role; prior supervisory experience is an asset
- Impeccable communication and interpersonal skills
- Fluent in English; additional languages highly desirable
- Exceptional knowledge of local attractions, dining, and entertainment
- Ability to lead and motivate a team in a fast-paced luxury environment
- Flexibility to work shifts, including evenings, weekends, and public holidays
- Immaculate personal presentation and the highest level of personal grooming
- Full NSW Drivers License
- Must have full Australian working rights

Join Us

- Designer Uniformed complimentary dry-cleaned
- Complimentary meal on shift with regular colleague appreciation lunch & dinner events
- Paid birthday leave
- Enhanced parental leave program
- Proactive paid wellness and mental health days
- Colleague discounts across IHG Hotels for accommodation, food and beverage
- Extensive colleague discounts platform for brands and retailers

We are proud to be Inter Continental Sydney and IHG and invite you to apply to join our team.

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📌 Concierge Supervisor InterContinental Sydney
🏢 IHG Hotels & Resorts
📍 Australia

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