The Customer Service Coordinator provides support to the Braemac sales force by assisting with customer inquiries, coordinating special customer requests, and issue resolution.
ACCOUNTABILITIES
Processing customer orders, checking if stock is available and obtaining all information required to process accurately from the Sales Representative or by utilising the company systems and customer portals.
Processing order confirmations by reviewing data and maintaining accuracy resulting in low sales errors and high quality.
Provides information to customers regarding order status by answering inquiries by phone and by looking up the inquiries in CRM.
Coordinates issue resolution by working with the Inside Sales Representative and the customer to ensure smooth sales to shipping process.
Answers and actions all correspondence from Customers with an elevated level of professionalism and a positive rapport with all contacts.
Provides support to the Inside Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers, and researching and preparing customer return authorisations and replacement orders, as well as managing customer backlog.
Assists sales leadership in creating, implementing, and improving processes.
Serves as first contact for processing web inquiries for non-focused sales accounts.
Additional duties as assigned.
EDUCATION & EXPERIENCE
* Requires a High School Diploma or 6 months' experience in a customer support or similar role, preferably in the Electronics Components industry; or equivalent combination of education and experience.
* Energetic professional with outstanding verbal and written communication and interpersonal skills.
* Knowledge of company product lines, services, policies and procedures.
* Must have good telephone etiquette and ability to write routine business correspondence.
* Ability to prioritise, multi-task, meet deadlines and work independently with minimal supervision.
* Self-driven with the ability to work in a fast-paced environment.
* Transaction oriented with a strong attention to detail and basic math skills.
* Knowledge of all Microsoft Office applications and web-based CRM tools at an intermediate level.
Applicant must be an Australian Citizen or Australian Permanent Resident to be considered.
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