Responsibilities
* Resolves user-reported problems using available tools and following procedures and policies for handling support cases.
* District jobsite setup and turndown, including remote support.
* Creates and delivers technical training and other knowledge resources.
* Administers and monitors district office and construction site server resources and technology solutions to ensure optimal operation, and responds to issues.
* Accurate and timely logging of problems, and resolutions to problems, in problem-management database.
* Assists other team members with technical issues.
* Actively seeks out issues, problems, and opportunities, and creates solutions.
* Solicits feedback from operational project teams to identify innovations, challenges, and issues.
* Provides implementation support on corporate and regional initiatives.
Qualifications
* High school diploma or equivalent required.
* Bachelor’s or Associate’s degree in computer technology or a related discipline.
* 5 years of progressive experience in a related field.
* Effective verbal and written communication skills, with the ability to communicate complex ideas and concepts clearly and concisely.
* Intermediate problem-solving and troubleshooting skills.
* Organizational and time management skills, with the ability to multitask and prioritize own work and delegate simple tasks.
* Results-oriented and able to drive deadlines.
* Knowledge of change management methodologies an asset.
* Ability to establish and maintain effective stakeholder relationships.