Job Title: Customer Support Specialist
Our company is seeking an experienced and professional Customer Support Specialist to join our team. This role will involve providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and efficient manner.
About the Role:
- Provide world-class customer support via phone, email, and other channels
- Respond to customer inquiries and resolve issues in a prompt and professional manner
- Utilize knowledge of our products and services to provide accurate and helpful information to customers
- Collaborate with internal teams to resolve complex customer issues
- Participate in ongoing training and development to enhance product knowledge and customer service skills
- Maintain accurate records and reports as required
About You:
- 1+ year of experience in a customer-facing role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
- Proficiency in Microsoft Office Suite and other productivity tools
- Ability to work independently and as part of a team
- Willingness to learn and take on new challenges
Work Arrangements:
- Full-time position
- Flexible working hours
- Opportunity for professional growth and development
Requirements:
- Australia (or equivalent) work authorization
- Availability to work Monday-Friday, 8am-5pm