Overview
Join to apply for the Loss Adjuster role at Crawford & Company.
Join the Brisbane team as an experienced Loss Adjuster, becoming part of a strong team that helps restore customers’ lives after loss or damage to properties.
About the Opportunity
You will be a self-starter capable of completing site inspections, determining cause and extent of damage, appointing trades and relevant specialists, and delivering a seamless end-to-end claims experience for the customer. While this role suits someone with a loss adjusting/claims background, we are open to hearing from tradespersons or those with property management experience or similar background who can apply transferable skills to managing claims from start to finish.
Benefits include a competitive salary, opportunity for annual performance bonus, car allowance, laptop, company phone, and many other company benefits.
About You
You will be calm and confident operator who:
- is an expert communicator with empathy and strong listening skills, capable of concise verbal and written communication for clients
- is a problem solver who seeks root causes and proactively finds solutions throughout the claim journey
- is intrinsically driven to provide the highest level of customer service that is thoughtful and timely
- has a growth mindset and values continuous learning
- is resilient and focused on achieving positive outcomes for key stakeholders
Key Requirements
- Deliver professional service when completing on-site and desktop assessments, and when interacting with customers and clients
- Proactively communicate clear advice, solutions, timeframes and claim progress to all stakeholders
- Document decisions, reasons, ownership details, reserve changes and acceptance/rejection of claims
- Previous experience as a Loss Adjuster is desirable; similar skills in related service industries are highly regarded
- Loss Adjusting qualifications preferred, or professional qualifications applicable to the Loss Adjusting industry
- Trade qualifications would be advantageous
- Current and valid driver’s licence
About Crawford
Crawford is the world’s largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events. Crawford offers services across the entire claim lifecycle from first notification of loss to litigation:
- Loss adjusting – property, major and complex loss, catastrophe response
- Third party administration
- Forensic accounting including business interruption expertise
- Cyber response
- Managed repair services
- Quantity surveying, forensic engineering & building consultancy
How to Learn More
To learn more about Crawford, please visit
EEO and Eligibility
Crawford is committed to being an inclusive workplace that employs and retains diverse talent. We welcome applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity. It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.
How to Apply
Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Consulting, Project Management, and General Business
- Industries: Insurance, Claims Adjusting, Actuarial Services, and Insurance Carriers
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