About the job Customer Support Associate (IT HelpDesk)
Job Description: Telco Helpdesk L1 (Associate Customer Support) in Brisbane & Melbourne
Freshers are Welcome
Accepted Visa subclass
489, 491, 485, 190, 189, 887, Citizen, PR.
Duration
1 year Fixed Term contract role with leaves
Experience
Below experience Call center Experience:
* 0-3 months - 45k + super + shift allowance
* 3-6 months - 46.5k + super + shift allowance
* 6 months and above - 50k + super + shift allowance
Shift timings
* a) 12 pm - 10 pm
* b) 9am - 6 pm
* c) 10pm - 7am
(a) a shift finishing after 7.00 pm and at or before midnight (afternoon shift)
(b) a shift finishing after midnight, and at or before 7.00 am (night shift)
(c) a night shift which does not rotate with another shift or shifts or day work and which continues for a period of 4 consecutive weeks or longer (permanent night shift)
Client end
Department Largest Telecom Network in Australia
Key responsibilities
* Troubleshooting of network related issues and Assist customers to understand, use and resolve issues relating to our products and services
* Negotiation skills to Gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders.
* Execute a strong negotiation technique and influence confidently to close opportunities
* Sell products and services that effectively meet customer needs
* Establish good customer relationship to Create a simple and brilliant customer experience across all our interactions in a multi-media environment
* Listening skills to Demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customers
* Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.
* Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes.
* Be naturally inquisitive and resilient with an ability to articulate, listen and communicate effectively identify customer needs along with providing customers with solutions to solve their concerns.
Skills Required
* Excellent Verbal/Written Communication Skills
* Comprehension and Understand customer needs
* Excellent communication and technical Experience
* Good listening skills & keeps the customer at the center
* Good Analytical and problem-solving skills
* Resolve customer issues with resilience. At the same time negotiate outcomes or solutions that meet the customer needs
* Knowledge of MS Office.
* Ability to work in a highly collaborative environment
Working hours and shift schedule
Working hours – 38 hours per week, plus half an hour break every day
Working days – Monday to Sunday (any 2 consecutives off depending upon the roster)
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