Overview
Ready to Make a Difference? Join Our Iconic Team at Telstra! At Telstra, we\'re more than just a leading telecommunications company—we\'re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you\'ll have the opportunity to work for an iconic Aussie brand that\'s been connecting Australians for generations. You won\'t just be a friendly face in-store—you\'ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
What You\'ll Be Doing
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
* Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
* Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
* Hourly Rate: $30.33 per hour
* Junior rates: Apply for those under 20 years of age.
* Penalty rates: Additional 25% for weekday hours after 6 PM; 25% for hours on Saturday; 100% for hours on Sunday; 150% for hours on public holidays.
* Variable Remuneration: Eligibility, calculation and payment will be determined by the Variable Remuneration plan\'s rules (which may change from time to time).
* First months on board: The first 2 months guaranteed while you learn on board.
Generous Benefits & Perks
* Discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners.
* Leave Options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the option to purchase up to 4 weeks of additional leave.
* Training & Career Growth: Access over 17,000 learning programs with LinkedIn Learning and the Future Ready program to build skills for your next step.
* Flexibility: Flexible working hours and supportive parental leave options.
* Recognition & Rewards: Monthly performance rewards and various recognition programs.
* Inclusive Culture: A diverse and inclusive team where every perspective is valued and respected.
Qualifications
* Great Communication Skills: Naturally connects with people and helps improve their day.
* Solution-Oriented: Thinks on their feet and tailors solutions for each customer.
* Sales Drive: Motivated to achieve and exceed sales targets and KPIs.
* Passion for Learning: Eager to grow and develop in a dynamic environment.
* Resilience and Positivity: Can-do attitude, even in busy times.
* Customer-Facing Experience: Previous experience is a plus but not required—enthusiasm and willingness to learn matter most.
How to Apply
Ready to kickstart your journey with us? Click \"Apply Now\" to submit your application. After applying, you may receive an email from our partner, HireVue, to complete the next step in our assessment process.
Join Telstra Retail: When you become part of the Telstra team, you join a brand that celebrates diversity and inclusion. We welcome applications from all backgrounds, abilities and experiences, and strive to create a workplace where everyone is respected, valued, and can thrive.
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