At St John of God Health Care, we are seeking a Cafe Coordinator to provide divisional team leadership and hands-on support to the café teams in providing an exceptional guest experience.
This role contributes to the development and implementation of service and product initiatives and is responsible for achieving all KPIs specific to café operations.
Your Key Responsibilities
1. Develop and maintain a culture of service excellence and commercially sustainable guest and visitor cafe services.
2. Lead and provide daily management for cafe teams and physical resources.
3. Maximise revenue through appropriate service and sales strategies.
4. Prepare rosters and maintain leave liability and productivity hours to ensure efficiency and cost-effective resources.
5. Review and report on monthly financial results, identifying opportunities and mitigating risks.
6. Ensure accurate and timely inventory management.
7. Implement change and business improvement projects as directed.
8. Manage recruitment, training, and performance reviews for cafe staff.
9. Coordinate disciplinary matters and grievances to maintain team relationships.
10. Monitor compliance with standards, policies, and statutory requirements.
You will possess excellent communication and interpersonal skills, operational and management experience in hospitality retail, well-developed organisational skills, and a proven track record in managing labor and inventory.
Proficiency in MS Office and other systems, proven leadership skills, and experience in training, performance management, and roster administration are necessary.
A Cert IV in hospitality or retail is highly regarded. Above all, alignment with our Mission and Values is essential.
We can offer you
* Salary: $76,387 to $82,250, plus 11.5% superannuation
* Full-time, 38 hours per week
* Flexible work options, additional leave, and well-being programs
* Access to gym memberships, fitness, and wellbeing benefits
* Employee discounts on hospital and private health services
* Employee support via our free Employee Assistance Program (EAP)
* Professional development opportunities
* Travel Green allowance up to $1,500/year for eco-friendly commuting