ABOUT US
Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria, with more than 19 clinics providing a wide range of diagnostic imaging services to St John of God private hospitals, community-based clinics, and specialty centres in Melbourne, Ballarat, Geelong, and Warrnambool.
💼 ABOUT THE ROLE
Located in our Booking Centre in North Melbourne, you'll be the first point of contact for our patients. If you enjoy working in a lively inbound call centre environment, this is the perfect role for you!
You'll use your superstar customer service skills to manage appointment enquiries and bookings. Ideally, you'll have experience in the medical or radiology field, but if you're passionate about the health industry, we want to hear from you!
🎁 ABOUT THE BENEFITS & CULTURE
Not all call centre jobs are created equal!
This is a genuine opportunity to start or grow your career in the medical industry.
The Booking Centre team is a tight-knit group who go above and beyond to support our patients and live our company values every day.
✅ Permanent Full-Time
✅ Monday-Friday, office hours
✅ Career development opportunities
✅ In-house training provided
✅ Work with a values-based, industry-leading medical imaging provider
📌 ABOUT THE RESPONSIBILITIES
As a Booking Agent, you will:
Take inbound calls and determine the required service
Handle bookings and enquiries efficiently
Notify patients of pre-visit requirements
Liaise with technical and support staff
Quote fees and Medicare rebate amounts
Book appointments at the relevant site
Assist with other tasks as needed
🧑💼 ABOUT YOU
Our Booking Agents come from all walks of life and bring a range of experience. To thrive in this role, you will have:
Excellent communication & phone skills - articulate, empathetic, and a positive listener
Previous customer service or high-volume call centre experience
Confident using computers and quick to learn new systems
A proactive attitude to training and development
Health/medical reception experience (highly regarded)
RIS/PACS systems experience (also highly regarded)
🚀 READY TO APPLY?
Apply today! 👉 Click here to update your interest via our candidate portal.
Not registered yet? Please submit your resume and cover letter outlining your suitability for the position by clicking "Apply".
Questions? Contact our friendly Talent Acquisition Team at:
📌 Customer Care Specialist
🏢 Lake Imaging
📍 North Melbourne