Job Information
Job Number: 26048592
Job Category: Rooms & Guest Services Operations
Location: W Sydney, 31 Wheat Road, Sydney, NSW 2000
Schedule: Full Time
Position Type: Management
Overview
W Sydney is hiring a Duty Manager for the Front Desk (Welcome) Team. Reporting to the Executive Assistant Manager of Rooms, this integral role provides high level of service to guests and balances the needs of guests, talent, and the entirety of W Sydney. The Duty Manager will assist the team in maintaining a focus on excellence and continuous improvement by creating a memorable atmosphere for guests and adopting a deep local understanding of the guest journey.
Responsibilities
* Perform day‐to‐day duties with passion and charisma while demonstrating outstanding communication skills.
* Drive W's Whatever Whenever Culture and Bonvoy Loyalty program.
* Assist the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations including business decisions and following W brand guidelines.
* Act as the primary leader in the absence of the Senior Leadership Team, ensuring smooth and efficient operations of all hotel areas.
* Ensure the Welcome Desk, Whatever Whenever, Wheels and Concierge maintain high standards of service that maximize guest satisfaction.
* Maintain extensive knowledge of guest services procedures, financial procedures, and payment processes.
* Establish challenging, realistic and obtainable goals to guide operation and performance.
* Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision‐making; demonstrate honesty/integrity; lead by example.
Requirements
* Previous experience in a Front Desk/Front Office role, ideally within a supervisory or DM position, within a luxury hotel.
* Knowledge of procedures and policies for check‐in/check‐out, pre‐arrival planning, property‐based systems (Opera) and room inventory management.
* Attention to detail and excellent oral & written communication skills.
* Ability to work on weekends/public holidays based on operational/business requirements.
* Proficiency with basic computer applications (email, Microsoft Office suite, etc).
Benefits
* Discounts on hotel rooms at Marriott International properties for you and your family & friends.
* Hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International.
* Discounts on food & beverage across all our hotels.
* Recognition programs to keep you motivated.
* Wellbeing & mindfulness programs to ensure you stay healthy.
* Employee Assistance Program.
* 'Great Places to Work' certified.
Diversity and Inclusion Statement
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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