Continuing | Full-Time Higher Education Officer Level 5 | $82,657 - $91,222 p.a. Location: Bedford Park / Kaurna Country View Position Description About the Role The IT Helpdesk Support Officer (known at Flinders as an IDS Service Delivery Officer), is responsible for providing service, support and advice to customers that satisfy their information and digital service needs. This includes updating, escalating and resolving requests while working closely with University staff, students, and other stakeholders. The Service Desk is open from 8am until 6pm, and you will work an 8-hour day during those hours. For a more comprehensive list of responsibilities, please view the Position Description. About You As first point of contact for IDS customers on service delivery issues, you will receive and respond to requests from customers via any of the relevant service delivery channels available to customers. This requires exceptional interpersonal skills which enhance your ability to communicate with staff and customers across the diverse University community. You are always willing to improve and grow your skills and help others to do so within the team. You will be analytical and experienced in using market leading service management systems, understand the ITIL framework and human-centred methodologies to support service delivery operations. It is expected that the successful candidate will hold an appropriate tertiary qualification in Information Technology or relevant technical area, and / or possess equivalent relevant experience in an IT environment About the Information and Digital Services Information and Digital Services (IDS) are a pivotal resource of the University, providing information and digital technology services and support to the Flinders University staff and student community. The IDS team apply technical expertise to support university projects and provide core services such as the IDS Service Desk, audio visual, simulation and event services, information security and identity access management services, and more. Life at Flinders We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world. Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders? 17% Superannuation salary packaging options Flexible working arrangements Wide range of professional development activities and services, including exclusive staff study offers We embrace diversity and promote equity and inclusion for all students and staff Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia). Our Commitment to Reconciliation and Indigenous Employment Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies. Please see here for our Reconciliation Action Plan Please see here for our Indigenous Workforce Strategy Prescribed Conditions for Employment A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position. How to Apply and Information You are required to submit a CV, along with a Suitability Statement as a separate document. This should be no more than 3 pages, and address the Key Position Capabilities of the position description. For more information regarding this position, please contact Melchior Mazzone. Applications to be submitted before 10:00 pm (ACDT) Tuesday, 12 August 2025 Please note, late applications and applications sent via agencies will not be accepted. Certification National Police Certificate - Australian Federal Police, Working With Children Check - Government of South Australia Applications to be submitted before 10.00pm: 12 Aug 2025 At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities. Flinders. Fearless.