Are you a proactive, organised, self-starter with a positive & enthusiastic energy? If you are looking to kick start your career in the transport industry then join the team in this fast faced environment as a Customer Service Officer. As a key member of our customer service department, you will be responsible for managing inbound calls and emails, providing timely and accurate assistance to customer inquiries, and ensuring exceptional service delivery at every interaction.
Your key responsibilities
* Full Time | Monday to Friday | 9:30am - 5:30pm
* Effectively managing a high volume of inbound calls & emails assisting with customer enquiries
* Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.
* Provide detailed tracking and reporting on freight movements and deliveries including reporting on misdirected freight
* General office and administration duties including data entry
What you'll get from us
* Opportunity to start a career in Transport.
* Training and support from leadership and wider team to be successful in the role.
* Workplace Benefits Program providing discounts to many major retailers.
* Health Fund discounts for single or family cover.
* Free access to our Employee Assistance Program, Mental Wellbeing Program and Workplace Banking Program.
* Recognition programs where you are rewarded for your contribution to the business.
What we are looking for
* Proven experience in a fast-paced Customer Service or Administration role highly regarded.
* A passion for going the extra mile to provide high level service to all of our customers
* Ability to effectively communicate with a diverse customer base in a professional, prompt and timely manner
* Robust attention to detail coupled with problem-solving skills and the ability to work within a fast-paced, high pressure environment
If you are passionate about delivering exceptional customer service and thrive in a dynamic and fast-paced environment, we want to hear from you Join our team and be part of a company that values its employees and provides opportunities for growth and development. Please apply or send your resume to ******@followmont.com.au
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