Customer Service Specialist
We are seeking a skilled CUSTOMER SERVICE SPECIALIST to join our team. As a Customer Service Specialist, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of client needs.
About the Role:
* Provide proactive and adaptable support to high-profile clients in a service centre environment.
* Collaborate with internal teams and vendors to ensure timely and effective resolution of client needs.
* Action work orders and assign tasks to relevant service providers.
* Track, follow up, and report on open requests to meet contractual KPIs.
* Handle complaints, provide issue resolution and escalate where required.
Requirements:
* Demonstrated experience in a call centre, operations centre, or facilities help desk.
* High attention to detail, time management, and administrative accuracy.
* Excellent phone manner and ability to communicate professionally across teams.
* Experience using Microsoft Office Suite and CMMS platforms.
* Adaptable, reliable, and responsive to changing priorities.
What We Offer:
* A competitive salary package including penalty rates.
* A hybrid work arrangement available following the completion of the probation period.
* Ongoing training and development opportunities.
* A collaborative and supportive team environment.
Why Apply:
If you're an engaging and detail-driven service professional seeking a permanent role in a facilities management setting, we would love to hear from you. We value diversity, safety, sustainability, and continuous innovation.