Description
We're Civica, a leading software provider for public sector bodies. Over 5,000 public bodies use our software to deliver services to more than 100 million citizens.
Role Overview
We're looking for a motivated, customer‐focused Software Implementation Consultant to support delivery of professional services across Australia and New Zealand, primarily in local government.
Key responsibilities include analysing client processes, delivering consulting and training, providing onsite support, troubleshooting issues, contributing product feedback, managing escalated tickets, documenting knowledge, meeting KPIs, and collaborating with cross‐functional teams to drive customer satisfaction.
Requirements
* Ideally operational experience working in local council or implementing software to local government
* Strong finance experience, including hands‐on knowledge of Finance ERP modules (e.g., General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets) and the ability to apply this in a system or consulting environment.
* Serve as an industry expert with relevant experience, providing advice to both customers and internal teams to support successful business outcomes.
* Demonstrate a strong commitment to quality and continuous improvement, aligned with the expectations of a professional consulting role.
* Build and maintain effective relationships with stakeholders at all levels, fostering strong customer engagement.
* Conduct thorough investigations into existing customer practices, with the ability to identify and redesign processes for greater efficiency using Civica systems.
* Communicate confidently and clearly, both in writing and verbally, with the ability to think on your feet and resolve customer issues in real time.
* Take ownership and accountability for the delivery of high‐quality professional services.
* Deliver work in line with agreed project plans, timelines, and budgets.
* Show high levels of motivation, with a proactive approach to personal development and a strong focus on customer satisfaction.
Benefits
We provide an inclusive, safe, and welcoming environment with opportunities for growth.
Giving culture – Days of Difference leave to volunteer for a charity of your choice.
Flexible work – technology and tools to support working from home and attending the office as needed.
We would love to hear from you if you feel you fit this role.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
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