Drive strategic growth, manage key customer relationships and shape the future of Sugar Australia and Wilmar Ingredients. About the role: Join Sugar Australia & Wilmar Ingredients as a National Account Manager based at our Yarraville VIC head office. This permanent, full-time role is ideal for someone with strong B2B account management experience in the food & beverage or manufacturing sectors, who enjoys building lasting customer relationships while delivering strong commercial outcomes. Reporting to the Regional Sales Manager, you’ll be responsible for leading a diverse customer portfolio and driving retention, growth, and new business development across Sugar Australia, Wilmar Ingredients and Goodman Fielder ingredients. The sweet things you’ll be involved in: In this role, you will own key customer relationships end to end — from strategy and pricing through to forecasting, supply continuity and growth — helping position Sugar Australia and Wilmar Ingredients as suppliers of choice in the industrial market. What you’ll be doing: Managing a portfolio of national and strategic customer accounts to retain and grow revenue profitably Working with us to develop and implement customer and product plans aligned to budgeted sales and margin targets Identifying and converting new business opportunities across food, beverage, cosmetic and pharmaceutical markets Actively managing pricing, margins and contracts to support sustainable commercial outcomes Sharing accurate sales forecasts and market intelligence to support commercial business decisions Building strong relationships with customer stakeholders across purchasing, R&D, and production Keeping all customer activity, pricing and contracts accurate and up to date in Salesforce and SAP Partnering with logistics, supply chain and quality teams to ensure continuity of supply and timely issue resolution Representing the business at relevant industry meetings, trade associations and conferences As this role involves occasional travel, flexibility is essential. What we’re looking for: We’re looking for someone who is commercially minded, relationship focused and proactive, and who enjoys working collaboratively across teams. Tertiary qualification in Business, Commerce, or a related discipline with demonstrated Key Account Management experience 3 years’ experience in B2B sales within the Australian food, beverage or manufacturing sectors A proven ability to win new business and profitably grow existing accounts Experience managing direct customer relationships and complex pricing arrangements Confidence using CRM systems such as Salesforce and ERP platforms such as SAP Experience supporting NPD, innovation, or market development with customers Experience in trading environments, commodity-based products or industrial ingredients will be well regarded Strong commercial and financial acumen Strong communication skills and the ability to build trust with customers and internal stakeholders A solutions-focused mindset with strong attention to detail A collaborative style and commitment to working as part of a national and cross-business team About Sugar Australia & Wilmar Ingredients: Sugar Australia has been a trusted supplier of sugar and ingredient solutions since 1855. We own and operate refineries, packing facilities and distribution sites across Australia, supplying both the iconic CSR retail sugar brand and a wide range of ingredients to Industrial, Foodservice and hospitality customers. Wilmar Ingredients is a leading ingredients supplier across Australia and New Zealand, supported by Wilmar International’s global manufacturing network. The business supplies ingredients used across food & beverage, pharmaceutical, personal care, home care and industrial markets. When you join Sugar Australia, you become part of a values‑led, inclusive team that supports collaboration, learning and continuous improvement. What’s in it for you? Competitive salary and benefits package, on-site parking and exclusive corporate discounts Health and wellbeing programs, regular social events, and employee recognition initiatives Ongoing learning and career development opportunities A friendly and collaborative culture, with a strong focus on our people and our customers Access to our extensive product library – perfect for those with a passion for baking We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences. Apply now! If you’re a commercially driven relationship builder who enjoys working with customers, products and strategy — and wants to make an impact as part of a supportive team — we’d love to hear from you. Apply today and be part of something sweet!