Elite Security Screens & Doors is a family-owned business and Australia's leading security screen manufacturer, serving diverse regions including Sydney, Melbourne, Brisbane, and beyond. Known for unmatched quality and production capacity, the company ensures consistently high finishes and fast turnaround times. With a strong commitment to personal attention, they prioritize one‐one service and customer satisfaction. Their dedication to exceptional craftsmanship and customer care has been central to their success.
Role Description
We are looking for a full‐time Customer Service Specialist to join our team on‐site in Riverstone, NSW. This role involves managing customer inquiries, providing outstanding customer service, and enhancing the overall customer experience. Key responsibilities include assisting customers over the phone and in‐person, data entry, addressing their concerns, ensuring satisfaction, and maintaining high service standards.
Qualifications
* Experience in the window industry will be highly regarded
* Strong skills in Customer Support, Customer Service, and Customer Satisfaction
* Proven expertise in Phone Etiquette and delivering exceptional Customer Experience
* Excellent communication and interpersonal skills
* Ability to handle inquiries tactfully and professionally, with attention to detail
* Previous experience in a customer service role is highly desirable
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