My Guardian is an Aged Care and NDIS service provider that is dedicated to delivering the most compassionate and loving home care. We're growing every day and there's never been a better time to join our team.An exciting opportunity has become available for a motivated, self-driven Service Coordinator to join our team.Key responsibilities include:Managing and executing the rostering and scheduling of staff to ensure all shifts have been allocated to the required standard.Developing and maintaining relationships with clients and promoting a strong customer-focused culture.Being available to be on-call outside of normal working hours on a rotating roster to attend to emergency shift cancellations and find replacement staff as required.Following and implementing customer NDIS and Support programs to ensure all requirements are met.Working together with the customer, family/carers, and relevant case managers to ensure the client care plan and goals are achieved.Responding to client complaints and implementing a plan of action for continuous improvement.Monitoring rostering and scheduling standards and ensuring best practice is maintained amongst the team.Assisting in organizing client requests including maintenance, allied health, and gardening requirements.Assisting with the admin operation tasks; liaising with My Aged Care, NDIS, clients, and staff.Answering and directing telephone and email enquiries.Performing ad hoc duties and projects as required.The successful applicant will have:Ability to work independently.Excellent communication and listening skills.Compassionate, patient, and caring nature.High level of organisational skills.Competence using Google Docs and ability to learn business systems quickly.Sound computer skills in Office and Excel (or similar).Able to work in a fast-paced environment.What we offer:Competitive salary package.Onsite parking.Exceptional office culture.Weekly Friday afternoon drinks and nibbles in our Head Office.Monthly events.Healthy snacks and refreshments available.Training and career development.If this sounds like the perfect opportunity for you, we would love to hear from you. Apply now by submitting your resume.Please note that only shortlisted candidates will be contacted.10 January 2025Revesby, New South Wales, AustraliaFull TimeHealthcare & MedicalManagement
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