We have been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands at Coles Group.
About Our Team
Coles Group Insurance protects our team members, customers, and business across various areas including workers compensation, property insurance, and public liability insurance. We offer strategic advice that guides decision making and helps Coles Group achieve its business outcomes.
About This Role
We are seeking a Claims Specialist – Workers Compensation to join our diverse team in Victoria. As part of this role, you will help make a positive difference to our injured team members' lives every day and feel great satisfaction knowing your talent and hard work has an important purpose. Our hybrid work environment offers the best of both worlds – strike the perfect balance between work at home and connection with your team in the office.
Key Responsibilities
You will report to the Liability & Compliance Manager and be responsible for effectively managing a claims portfolio. Your key responsibilities will include:
* Pro-actively managing a portfolio of workers compensation claims in accordance with state laws and policies to reduce the impact of workplace injury while ensuring that injured team members receive their correct entitlements and are aware of their rights and responsibilities.
* Facilitating resolution of workers compensation claims with a strong focus on engagement between injured team members and the business to bring about understanding, collaboration and continuous improvement in claims management.
* Coordinating and managing external service and health providers and gathering information from stakeholders to effectively manage the claim and facilitate recovery.
About You
To be successful in this position, you will need a strong understanding of customer service with experience engaging and supporting customers in difficult situations. Ideally, you will have 1+ years of claims management experience in workers compensation; however, we will consider applicants with experience in other forms of insurance practice or transferable skills and experience. This position would suit someone with a qualification or certification in a health or business-related field.
You will also need:
* Excellent written and verbal communication skills.
* Experience and skill with Microsoft Office suite of products.
* Claims or Electronic Information Management systems experience.
What We Offer
* Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
* Office perks: Take advantage of our gym facility, fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program, and more when you come in.
* Discounts: Eligible team members receive 5% discount all year round on supermarket and liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year.
* Reward through recognition: Give and receive recognition linked to our Coles values through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
* Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
* Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
* Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
About Our Recruitment Process
We're committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation, and gender identities. We're happy to adjust our recruitment process to support candidates with disabilities. For further information, visit the 'Our Recruitment Process' section of our careers site.