About Our Opportunity
The Resident Technology Services team offers premium, long-term professional services to customers. The purpose of the team is to align with the biggest technical transformation initiatives of customers, working as part of the customer technology team from start to finish.
The team is comprised of highly-skilled architects and engineers who have played critical roles in technical transformation in other enterprises, either from an individual contributor or technical leadership perspective and have seen firsthand what success looks like.
Our Goals (Responsibilities)
1. Provide general and specific guidance on each step of the customer cloud transformation journey as it relates to the product suite.
2. Assist customers in aligning people, processes, and workflows with the Cloud Operating Model.
3. Contribute towards building a multi-cloud adoption framework.
4. Articulate and redefine the cloud consumption model in relation to workflows.
5. Assist CxOs in articulating the business value achieved in building the correct cloud consumption model.
6. Help increase developer velocity whilst satisfying the objectives of governance, risk & controls.
7. Communicate the business value of the product suite to executive audiences.
8. Articulate the technical functionality of products to multiple audiences ranging from practitioner to executive.
9. Educate and advise users on how tools can enable and even simplify adoption of the Cloud Operating Model as part of their cloud transformation journey.
10. Coordinate various resources to assist with specific customer needs as part of their technical transformation.
11. Educate individual contributors on best practices regarding system administration, service administration, automation, and observability.
Our Requirements
* 8+ years of experience designing and implementing technical systems and services.
* Deep understanding of DevOps processes and automation.
* Deep technical expertise in cloud and on-premise infrastructure management, application deployment and practical security methodology.
* Working proficiency with one or more of the tools in the product suite.
* Familiarity with security and compliance requirements for shared services.
* The ability to work well in group environments and independently.
* A proven track record of assisting with or driving cloud transformation at one or more organizations.
* Passion for thought leadership in areas including cloud operating model and organizational transformation, cloud operations, or Site Reliability Engineering (SRE).
* Experience managing cloud maturity and capability assessments, leading the design and implementation of cloud governance and operational processes, and developing cloud transformation roadmaps.
* Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale.
* The ability to speak to all levels of an organization, whether at a deep technical level or at executive level.
* The ability to explain complex technical topics in simple terms.
Benefits
HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to us.
For more information about benefits and policies, please visit our website.