About the Role
As a sales administrator, you will be responsible for providing day-to-day support to our clients. You must have excellent communication skills, the ability to problem solve and multitask.
This role involves:
1. Maintaining records of client interactions
2. Processing client accounts and filing documents
3. Compiling reports on overall client satisfaction
4. Managing ETA's, returns, warranty claims and general order queries
5. Working closely with other teams to find solutions for our clients
6. Ensuring complaints are resolved quickly and expertly
7. Assisting other areas as required
Requirements
We are looking for someone who has:
1. Demonstrated customer service experience
2. Strong written and verbal communication skills
3. A professional phone manner
4. The ability to multitask, prioritise and manage time effectively
5. An organised approach with high attention to detail
6. A resilient and solution oriented attitude
8. The ability to work independently and proactively
9. Able to work towards deadlines and KPI's
10. Prior experience with CRM, beneficial
Benefits
We offer a competitive salary, team commission and a range of benefits including:
* Monday to Friday working hours
* A professional work environment and supportive team culture
* Career development opportunities
* Staff recognition programs