About the Studio Manager Role
We're seeking a highly organized and proactive individual to fill the position of Studio Manager. As the heartbeat behind our studio, you will be responsible for delivering an exceptional experience for our families, supporting our passionate staff, and ensuring our systems run smoothly.
* Enrolments & Customer Care
* Ensure every family feels welcomed, supported, and heard throughout their journey with us
* Track conversion and retention, suggesting ideas to enhance the student experience
Day-to-Day Studio Operations:
* Oversee daily studio systems, bookings, and communications
* Manage class changes, staffing logistics, and assist with timetable coordination
* Identify potential issues before they become major problems and help create efficient workflows
Team Communication & Support:
* Be a daily point of contact for our team, helping with scheduling, changes, and questions
* Keep the Director updated on important staff or customer matters
* Help maintain a positive and professional culture among staff members
Event & Project Management:
* Assist in coordinating events such as concerts, competitions, open days, and fundraisers
* Take the lead on planning and delivering in-studio events
* Support logistics and communication for travel, costuming, and special projects
Accounts & Admin:
* Help prepare and follow up on invoices and payments
* Communicate with families regarding billing or account queries
* Utilize our software platforms to manage enrolments, records, and reporting
About You
* You're a highly organized and proactive individual with excellent communication skills
* You're able to juggle multiple tasks and responsibilities while maintaining a positive attitude
* You're comfortable learning new systems and technology
* You have a passion for helping others and making a positive impact
What We Offer
* A meaningful role in a vibrant and supportive team environment
* Mentoring and support from the Director
* Flexibility and understanding around your personal life and commitments
* Opportunities to grow and take on more responsibility as the studio expands
* A joyful and purpose-driven workplace
* Ongoing training and professional development
* A competitive compensation package