OverviewAdd expected salary to your profile for insightsAre you passionate about technology and eager to kickstart your career in IT?
We're looking for a Junior IT Support Specialist to join our agile team!
This role is perfect for someone who is enthusiastic about learning, thrives in a fast-paced environment, and is excited to grow their technical skills while providing exceptional support to our clients and team members.You don't need years of experience—just a genuine interest in technology, a willingness to solve problems, and a proactive attitude.
If you're ready to take the first step in your IT career, we're here to provide the training, guidance, and opportunities to help you succeed.QualificationsComputer Science, ComputingRMM / Endpoint Manager (N-Sight or similar)CRM (SuiteCRM, SugarCRM, SalesForce, Zoho or similar)Office 365 and Azure ADCybersecurity knowledge (Essential Eight, Threatlocker, SentinelOne)A technical, logical thought process.An ability to stick to strict deadlines.An ability to prioritise and work autonomously.Liaising with 3rd party support to solve platform-specific issues.Windows 10 / 11.ResponsibilitiesInstalling, configuring, monitoring, and maintaining computer hardware, software, systems, networks, printers, phone system, mobile fleet, etc.Responding in a timely manner to service issues and requests.Providing technical and application support across the company (in person, over the phone, or by remote access) regarding Office 365 Suite, CRM, and business-specific applications such as simPRO, PropertyMe, etc.Setting up and removing user profiles and accounts (onboarding/offboarding) in Azure AD, Office 365, NordPas, business-specific applications, etc.Repairing or replacing equipment as necessary.Liaising with 3rd party vendors to delegate support and manage subscriptions.Prioritising and escalating issues as needed.Installing software.Advising users on which steps to take to fix minor IT problems.Troubleshooting and identifying causes for hardware malfunctions or software errors.Network administration.Monitoring performance of IT equipment and computer systems in the organisation.Other tasks that fall within the scope of this function as reasonably requested by the employer.
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📌 Belouis It Support Officer
🏢 Belouis Investment Group
📍 Gold Coast