Job Purpose
The Customer Manager- Beauty & Wellbeing is responsible for leading the day‐to‐day management of Woolworths for Unilever's Beauty & Wellbeing portfolio, with a primary focus on Hair & Skin Care. This maternity cover role will own the delivery of turnover, customer profitability, and trade spend, while building strong, trusted relationships with retail partners and internal cross functional teams. The role plays a critical part in executing Joint Business Plans, driving in store excellence, and delivering sustainable category and brand growth.
Key Responsibilities Customer & Commercial Leadership
* Lead the day‐to‐day management of assigned customers across the Hair & Skin Care portfolio
* Deliver turnover, customer profitability, and total trade spend targets within approved budgets
* Develop and execute Joint Business Plans, including promotional calendars and customer initiatives
* Build strong, effective relationships with key customer stakeholders (e.g. Category Managers, Buyers, Assistant Category Managers)
* Own forecasting, promotional planning, evaluation, and business reporting for the portfolio
* Manage day‐to‐day administration of the product portfolio, including promotional evaluation and post‐event analysis
* Monitor performance against plan and proactively identify risks and opportunities
Activation & Execution
* Deliver in‐store activation and brand initiatives aligned to Unilever's Pulsing Plan
* Lead range reviews, merchandising initiatives, and executional excellence in collaboration with CSP, marketing, and shopper teams
* Ensure effective field communication and execution through close alignment with execution teams
Cross‐Functional Collaboration
* Work closely with Category, CSP, Shopper, Supply Chain, Finance, and Marketing teams to deliver integrated customer plans
* Partner with Customer Service teams to resolve service issues efficiently and maintain strong customer relationships
* Support delivery of broader category and business initiatives (e.g. price changes, NPD launches, brand activations)
What You'll Bring
* Proven experience in FMCG account management or customer development
* Experience managing customers within grocery or large retail environments
* Strong commercial acumen with experience managing trade investment and forecasting
Skills & Capabilities
* Strong relationship building and influencing skills with both internal and external stakeholders
* Analytical capability, with confidence interpreting data to inform decisions
* Highly organised, with the ability to manage multiple priorities in a fast‐paced environment
* Bias for action, ownership mindset, and strong executional focus
Equal Employment Opportunity
Unilever embraces diversity and encourages applicants from all walks of life. We give full and fair consideration to all applicants and continue the development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
We are committed to making reasonable adjustments to provide a positive, barrier‐free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact .
At Unilever, we are interested in every individual bringing their 'Whole Self' to work, including Aboriginal and Torres Strait Islander peoples, Māori and Pacific peoples, and people with disabilities. We encourage you to advise us at the time of your application if you require reasonable adjustment so we can support you throughout your recruitment journey.
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