Membership Services Representative - WAGGA WAGGA
Join to apply for the Membership Services Representative - WAGGA WAGGA role at Planet Fitness Australia.
Introduction:
Join the fastest growing fitness industry in the world
Description:
Who We Are
BravoFit is the Australian franchisee of Planet Fitness (NYSE), a leading global brand in fitness centers with over 2,700 clubs worldwide. Our mission is to impact the lives of 1 million Australians through fun and affordable fitness by creating welcoming environments that promote inclusion, positivity, and self-fulfillment.
Our culture centers on our people. We are a small, agile team focused on opening 8-12 new locations annually and growing existing clubs.
What We Believe
We aim to make a positive impact in Australia, driven by data, passion, and continuous improvement. We believe in democratizing fitness, one member at a time.
What Makes a Bravo-Fit
We are passionate about positive impact and redefining fitness. Our high value, low-cost model offers a fun, affordable, and welcoming environment—home of the Judgement Free Zone, catering mainly to first-time gym-goers.
Skills and Experiences:
* Excellent phone and communication skills
* Ability to follow directions
* Ability to work independently
* Upbeat and motivating attitude
* Punctuality and organization
Responsibilities:
* Greeting members and guests
* Monitoring club access
* Handling questions and complaints
* Explaining the Judgement Free Zone
* Answering calls and taking messages
* Giving club tours
* Selling memberships and managing the database
* Operating POS and managing accounts
* Scheduling sessions and organizing front desk
* Member welcome calls and daily cleaning
* Conducting club walk-arounds and restocking supplies
* Performing opening and closing procedures
* Supporting new team members
* Maintaining club facilities
Qualifications:
* Customer service experience preferred
* Certificate 3 or 4 in Fitness or related field
* First Aid and CPR certification required (or willing to obtain within 3 weeks)
* Working with Children (WWC) and Blue Card certificates required
* National Police Check within last 12 months
Core Values:
* Faith & Grit
* Guardian Of The Gate
* 1% Better Every Day
Additional Details
* Seniority Level: Entry level
* Employment Type: Full-time
* Job Function: Other
* Industry: Health, Wellness & Fitness
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