Overview
Welcome Home Support Coordinator at Rosny Park, Hobart, TAS. This is a full-time, on-site position with outreach to the community, focused on delivering the Welcome Home Program — an early intervention and community development initiative supporting social and affordable housing tenants across Hobart.
Responsibilities
* Build strong, trust-based relationships with prospective and new tenants, providing respectful, person-led support that helps people feel confident and settled in their new tenancy.
* Work alongside tenants to understand what matters to them, providing time-limited, holistic support shaped by their strengths, goals and choices, in collaboration with the Welcome Home Housing Coordinator and other enabling roles.
* Support tenants to settle into their new home, offering practical guidance and assistance early on to address challenges as they arise.
* Support connections to community, health, and support services through warm referrals and local service partnerships.
* Provide practical capacity-building support that builds confidence with household routines, property care and day-to-day living, tailored to tenants' goals and needs.
* Collaborate with Welcome Home and housing colleagues, including helping tenants prepare for inspections and understand their responsibilities in a clear, supportive way.
* Maintain clear and respectful records and documentation, while contributing insights and learning to support continuous improvement of the program.
Requirements for Success
* Relevant qualifications (degree, associate diploma, or equivalent industry experience), with flexibility for strong candidates from community services or related backgrounds with substantial experience.
* A strong, support-focused and trauma-informed approach when working with individuals and families experiencing vulnerability.
* Minimum 1 year experience in community services, housing, or a related support role.
* Demonstrated ability to build rapport, work collaboratively, and support tenants to identify goals and individual support needs.
* Experience working with vulnerable communities, including an understanding of Aboriginal and Torres Strait Islander peoples and cultures.
* Confidence working within a multidisciplinary environment and partnering effectively with internal and external stakeholders.
* Proficiency in case note taking, systems use and maintaining accurate and compliant records.
* Full Driver Licence with no restrictions.
* Before starting work, you will need to undertake a national police history check, qualifications, and referee checks, and obtain a clearance to work with children/vulnerable people.
Benefits
* Rewarding work—making a real difference every day.
* Not-for-profit salary packaging to reduce tax (details via internal links).
* Free external, confidential counselling and access to support services.
* Volunteering opportunities.
* Opportunity to purchase additional annual leave.
* Extra leave on certain commemorative days and events.
Additional Information
Our culture prioritises safety and wellbeing, diversity and inclusion, and accessibility in recruitment and employee experience. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples. If you require support to submit your application, please contact the provided email addresses for assistance. We encourage applicants who identify as Aboriginal or Torres Strait Islander.
How to Apply
Click 'Apply' and submit your application today. Applications are shortlisted as they are received and interviews may occur during the advertising period. Please apply as soon as possible to be considered.
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