About This Role
This is a unique opportunity to drive digital transformation in HR work management processes, enabling seamless orchestration through Virtual/AI agents and human processors. As a key member of the GBS Experience Ownership Team, you will contribute to delivering a Capital Project focused on process improvement.
Reporting to the Lead GEO Experience Owner – Workforce Enablement, your responsibilities will include:
* Providing SME knowledge to support large-scale projects, ensuring successful implementation of HR systems and processes.
* Developing deep expertise in end-to-end HR processes and systems, including SLAs, workflow management, and process outcomes.
* Navigating complex HR models, working with stakeholders to ensure effective system interactions and process documentation.
* Supporting GBS HR delivery teams in executing large-scale programs of work, driving process re-design and improvement.
About You
To succeed in this role, you will require strong experience in HR business processes, emerging trends, and technology implementations. Key skills and qualifications include:
* A skilled HR professional with a track record of digital system implementation and change management.
* Action-orientated problem-solving, collaboration, and decision-making skills, with the ability to handle ambiguity and fast-paced project environments.
* Strong stakeholder engagement, communication, analytical thinking, and organisational skills, with attention to detail and the talent to engage diverse stakeholders.
* Demonstrated ability to consolidate and analyse information, provide critical thinking, and a solution-focused nature, challenging the status quo.
* Understanding of HR tools, processes, and systems, with experience using SAP, Employee Central, Success Factors, and ServiceNow (an advantage).
What We Offer
We are committed to providing a safe, inclusive workplace where everyone can thrive. Our benefits package includes:
* Flexible working options to accommodate individual needs.
* A generous paid parental leave policy, extended leave entitlements, and parent rooms.
* An attractive salary package with performance-based bonuses and a best-in-class employee share program.
About Our Approach
We strive to create a workforce that reflects the communities we serve. Our commitment to diversity, equity, and inclusion fosters an environment where everyone feels valued, respected, and empowered to contribute their best work. We believe that our differences are our strength, and we actively promote opportunities for growth, development, and innovation.