Maximum Term Contract Full Time
36.25 hours per week until 31/01/2027
$107,801.43 to $115,045.70 Annually + 13% super
Redland City Council offers you the chance to improve lives and shape your own career on beautiful Redlands Coast.
Redlands is proud to rank among Queensland's Top 5 local government areas for wellbeing in the SGS Cities and Regions Wellbeing Index – confirming our community as a great place to live, work, and grow.
Service Desk Team Leader
Are you passionate about delivering high‐quality IT services and leading teams to provide excellent customer outcomes in a complex operational environment? This is an opportunity to lead a critical function, influence service delivery improvements, and help shape how IT services support Council's workforce.
Responsibilities
* Lead and manage the Service Management Team (Service Desk), including three direct reports, to deliver efficient, customer‐focused IT services that meet Service Level Agreements.
* Oversee the support and maintenance of Council's end user environments, including desktop systems, applications, servers and IT hardware assets.
* Manage IT asset lifecycles, including capital assets, warranty periods and proactive asset replacement programs.
* Develop, implement and maintain operating guidelines and procedures to drive consistency and continuous improvement.
* Provide specialist technical advice and consultancy support to internal clients and key stakeholders.
* Coordinate and contribute to projects and change initiatives that support Council's strategic and operational goals.
Skills and experience
* Demonstrated leadership experience managing a team within a corporate IT service or service desk environment.
* Strong technical expertise across Windows desktop environments, server operating systems, applications and IT infrastructure.
* Experience managing IT assets, lifecycle planning and proactive replacement or refresh programs.
* Proven ability to deliver high levels of customer service and manage stakeholder relationships.
* Well‐developed communication skills, with experience producing reports, procedures and operational documentation.
* Experience contributing to or leading small to medium IT projects using practical project management approaches.
* Tertiary qualifications in Information Technology and/or ITIL certification are desirable but not essential.
Why this role stands out
* Enjoy a full‐time, Monday to Friday role that supports work‐life balance.
* Take the lead in a key IT function during an exciting period of service improvement.
* Be part of a collaborative and supportive IT team, working closely with stakeholders across Council.
Benefits
* Professional development – job‐specific training, study assistance, leadership and critical skills programs, plus access to an extensive range of online courses through LinkedIn Learning.
* Generous leave entitlements including 4 weeks annual leave with leave loading, 15 days personal/carer's leave, 14 weeks paid parental leave, and additional flexible leave options to support your lifestyle.
* Rewarding role‐specific allowances recognising the responsibilities, skill, and impact of your position.
* Mental health and wellbeing support – access to EAP, external providers, training, and awareness programs to foster openness and reduce stigma.
* Exclusive employee lifestyle perks – discounts, cashback, health benefits, and savings on essentials, travel, tech, dining, and car ownership through novated leasing, plus employee banking benefits.
* Flexible working options – access RedFlex, offering flexibility in how, when, and where you work.
* Optional purchased leave available after probation.
* Incentives for returning from parental leave including credited leave and superannuation benefits.
Who we are
Redland City Council is a local government organisation proudly serving the Redlands Coast community. From maintaining roads, parks, waterways and islands, to delivering essential services like waste, water, libraries, and community events – we support the city's day‐to‐day life and long‐term growth. With over 1,200 employees across diverse teams, we're committed to shaping a thriving, sustainable region that our community is proud of.
Eligibility and Conditions
* Hold a current C class driver's licence.
* Successful applicants will be asked to consent to a criminal history check. People with criminal records are not automatically barred from applying; each application will be considered on its merits.
* Applicants must have the legal right to work in Australia.
At Redland City Council, we're committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential.
To support an inclusive recruitment experience, please let us know if you require any adjustments during the recruitment or interview process by contacting recruitment@redland.qld.gov.au.
For more information about this position (200645), please contact Brendan Brown on 0488 458 456. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 10/05/2026.
#J-18808-Ljbffr