We are dedicated to delivering exceptional experiences that elevate the flying experience from good to great.
Our team embodies a unique spirit of innovation and customer-centricity that sets us apart in the industry.
When our members feel empowered to be themselves, they are better equipped to drive business results and exceed customer expectations.
About This Role
Data Analytics Lead
The Data Analytics Lead will oversee a high-performing team focused on developing and implementing data-driven strategies to optimize our loyalty ecosystem.
You will play a critical role in ensuring that our travel, redemption, and status propositions are supported by robust analytics and actionable insights.
Your key responsibilities include:
* Designing and delivering analytics solutions to support the evolution of our loyalty travel products – across data, eligibility, and member experience dimensions.
* Leading analysis of redemption behavior, breakage, and margin to inform product design and commercial outcomes.
* Partnering with Loyalty Product teams to develop Customer Lifetime Value (CLV) models and applications.
* Developing member journey insights and performance frameworks to improve the effectiveness of our loyalty and status programs.
Success in this role requires:
* 8-10 years of experience in analytics, loyalty, or travel-related domains with a strong understanding of customer lifecycle dynamics.
* 3+ years leading analytics teams, with experience in loyalty program analytics or commercial travel data.
* Experience in breakage and redemption analytics, loyalty profitability modeling, and CLV approaches.
* Able to bring both commercial acumen and member-centric thinking to loyalty product development and analytics.
Benefits of Joining Our Team:
* Generous bonus structure based on achieving business objectives
* Heavily discounted air travel for you and your loved ones
* Flexible working arrangements
* Hospitality, retail, technology, beauty services, and wellness discounts
* Wellness support, including access to our wellbeing platform
* A comprehensive Employee Assistance Program
We welcome applications from individuals with diverse backgrounds and perspectives.