Job Title: Information Technology Specialist
This role is ideal for individuals who enjoy working in fast-paced environments and have a strong passion for technology. As an onsite IT specialist, you will be responsible for managing escalations and providing technical assistance to staff and internal support teams.
About the Job
* Manage escalations and provide onsite technical assistance
* Assist and resolve incidents raised by staff and internal support teams
* Support by diagnosing problems and providing resolutions for technical issues
* Provide guidance, support and mentoring to the internal support teams
* Assist with delivering key solutions and occasionally project tasks
* Documentation of support processes and issue resolutions
* Dedicated Onsite Support
Required Skills and Qualifications
* Previous experience working in a Managed Service Provider highly desirable
* Proven track record of taking ownership and successfully delivering results in a fast-paced and dynamic environment
* Over 5 years' technical experience in an IT environment
* Proficient in managing and supporting both Hyper-V and VmWare (Vsphere) virtualisation technologies
* Demonstrated experience in managing Microsoft environments (Windows Server)
* Proficient in SCCM
* Experience in Active Directory management, Group Policy administration and PowerShell
* Working knowledge of backup technologies. Proficiency in Veeam is desirable.
* Demonstrated knowledge of networking: TCP/IP, DNS, DHCP, VLAN, Routing
* Remote Desktop / Terminal Services
* Knowledge of Service Now is desirable
Benefits
* Flexible working arrangements that support your life and productivity
* Dedicated professional development
* A connected, growth-focused culture
* Access to the company's internal platform, designed to celebrate, support and connect employees
* Confidential wellbeing support
About Us
We're a digital consultancy that helps mid-market and government organisations reimagine the way they work. We're fast-growing, forward-thinking, and values-led. You'll work alongside some of the best minds in the industry — and be empowered to make an impact from day one.