About the Role
This is your opportunity to influence operational excellence and become part of a purpose‑driven organisation.
For more than 30 years, Sureway has been an industry leader in the delivery of employment services across Australia. In the Inclusive Employment Australia program you'll play a key role in supporting Area Managers to strengthen service delivery, enhance team capability, and drive performance across multiple sites. Internally this role is called Regional Performance and Operational Specialist.
This position will provide support across the following ESAs: Chifley NSW, Gwydir Namoi NSW, Lachlan NSW, Orana NSW, Sturt NSW, Windamere NSW.
Your Key Responsibilities will include:
* Supporting Area Managers in identifying and addressing regional performance gaps.
* Upskilling and mentoring teams to build capability and promote best practice.
* Reviewing compliance obligations and assisting in internal auditing processes.
* Driving accountability and achievement of performance metrics in line with contract benchmarks.
* Supporting the onboarding and induction of new team members.
* Collaborating with leaders on data analysis and contributing to performance strategy.
* Promoting a culture of continuous improvement and operational excellence.
* Maintaining and developing strong knowledge of program requirements and internal procedures.
We are looking for individuals who are:
* Performance‑driven with a strong track record of achieving KPIs in employment services.
* Leaders and mentors who can coach, guide and support teams across multiple sites.
* Operationally astute, with knowledge of Inclusive Employment Australia benchmarks, compliance standards, and internal performance frameworks.
* Analytical and solutions‑focused, with the ability to identify gaps and implement improvement strategies.
* Collaborative and proactive, with excellent communication and relationship‑building skills.
* Organised and adaptable, able to manage competing priorities in a fast‑paced environment.
Experience and Qualifications:
* Minimum qualification at VET Diploma / Advanced Diploma / Associate Degree level or equivalent experience.
* Minimum 2 years' experience in a frontline or leadership role within Employment Services.
* Current driver's licence and access to reliable transport – some travel between sites is required .
* Demonstrated history of achieving performance outcomes.
Benefits
At Sureway, we believe in offering more than just a job. We provide growth, support, and rewards that help you thrive both professionally and personally. We pay above award rates – because your time and talent are worth more .
* Performance bonus scheme based on meeting benchmarks.
* Birthday leave – paid day off every year.
* Additional leave – enjoy an extra week off each year after 3 years of service.
* Ongoing learning and development – access programmes & study assistance to grow your skills and career.
* Recognition – be celebrated through monthly awards and our annual team awards program.
Organisation Details
Sureway Employment and Training lead the industry in Workforce Australia Employment Services and services to those with disability. We also extend to the delivery of training and health supports. Sureway deliver innovative programmes to job seekers, employers and learners across NSW, VIC, ACT, QLD, WA and SA. Our growing suite of services assists people to achieve their goals and aspirations in life.
This position requires the successful applicant to undertake a National Police Check and relevant state‑based screens. Applicants also must have the right to work in Australia and hold a valid driver's licence with reliable transport.
Submit a cover letter and current resume as soon as possible. Applications are being considered as they are submitted.
We strive to create a culturally safe environment which allows people to feel supported in their identity and culture. We celebrate diversity and welcome applications from people of all backgrounds including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, people with lived experience, individuals from LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds.
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