We are currently seeking Retail Security Officers to join our team on a casual basis, with the opportunity to progress into permanent roles.
Security Officers
Trident Services Australia is a national leader in integrated service delivery, specializing in cleaning and security solutions across retail centers and airports. We are proud to deliver high-quality and client-focused security services at Townsville Shopping Centre. As a Trident Security Officer, you will be responsible for providing a safe, welcoming environment while maintaining a strong security presence on-site. We are looking for individuals who are passionate about customer service, quick-thinking, and ready to be part of a professional and supportive team.
Your responsibilities will include:
* Providing high-quality customer service and front-line support
* Identifying and resolving potential risks and issues proactively
* Responding to all medical and security incidents
* Accurately reporting and recording incidents during your shift
* Responding to emergencies in line with site protocols
* Building professional relationships with emergency services
* Using conflict resolution and de-escalation techniques effectively
To be successful in this role, you will need:
* A current QLD Security License with valid Crowd Control function
* Valid First Aid and CPR certificates
* Strong written and verbal communication skills
* A customer-first attitude with strong interpersonal skills
* Flexibility to work within a rotating 24/7 roster
* High personal integrity and grooming standards
* Previous experience in regulated environments (desirable)
What we offer:
* Full professional uniform provided
* Stable, long-term employment opportunities
* On-site training and ongoing professional development
* A supportive, inclusive team environment
Trident is an equal opportunity employer and actively encourages applications from Aboriginal and Torres Strait Islander candidates.
If you’re ready to be part of a respected and professional security team – we’d love to hear from you. Apply now!
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