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Customer service champion

Perth
beBee Careers
Customer Services agent
Posted: 25 June
Offer description

Deliver Exceptional Experiences
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun.

The role of Guest Experience Host offers a chance to learn something new every day and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Every interaction is an opportunity to deliver outstanding customer service and create unforgettable memories. Whether it's generating sales appointments for our sales team or establishing commonality with customers, every moment counts.



About This Role

* Main Responsibilities:
* Generate sales appointments for our sales team via livestream.
* Establish commonality and build rapport with customers to ensure an exceptional experience is delivered.
* Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process.
* Clearly articulate the benefits of traveling within our community.
* Meet targets and KPIs as set by the business.



How You'll Shine

As a Guest Experience Host, you will have the opportunity to develop your skills and knowledge in customer service, communication, and problem-solving. You will be part of a dynamic team that works together to deliver exceptional experiences for our customers. Your enthusiasm, positivity, and dedication to excellence will shine through in everything you do.



What We Offer

We believe in investing in our people and providing opportunities for growth and development. As a Guest Experience Host, you will receive:

* Discounted hotel stays across the world.
* Subsidised Private Health Insurance (upon successful completion of probation period).
* Professional development funding.
* Base hourly rate coupled with performance-based incentives.



What You'll Bring

To succeed in this role, you will need:

* A genuine passion for customer service and delivering exceptional experiences.
* Excellent communication skills with strong interpersonal abilities.
* An enthusiastic and self-motivated attitude with a positive outlook.
* Immaculate presentation and professional grooming standards.
* High levels of computer literacy.
* Previous experience with a PMS system (Opera) is advantageous.
* The ability to recognize and solve problems in the workplace.
* Suitable applicants must have appropriate work rights for full-time employment in Australia.



Where Memories Start with You

Hospitality is at the heart of all we do. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join us and build a career where memories start with you.

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