Overview
Randstad is currently recruiting Customer Service Officers for well-known and reputable Government Departments. These opportunities are ideal for people-oriented professionals who thrive in dynamic environments and are looking to contribute to essential public services.
Assignments of up to 3 months are available with a high likelihood of extension. Work days are Monday to Friday, with full-time hours scheduled between 8:00am and 5:30pm. The hourly rate for these positions is $37 - $40 plus super.
The Role
As a Customer Service Officer, you will provide high-level advisory and administrative support. You will be a primary point of contact, ensuring that queries are resolved efficiently and departmental records are kept up to date.
Responsibilities
* Provide high-level advisory and issue resolution for diverse customers.
* Offer guidance to queries and interpret complex customer information.
* Perform high-level administrative tasks and generate appropriate documentation.
* Maintain records management processes, including regular updates and reviews.
* Manage high-volume inquiries both face-to-face and over the phone.
About You
We are looking for adaptable professionals with a strong background in customer service, reception, or administration. To be successful in this role, you will have:
* Highly developed verbal and written communication skills.
* Experience in dealing with high-volume calls and a professional phone manner.
* Sound knowledge of the Microsoft Windows PC environment and strong Microsoft Office skills.
* Strong alpha and numerical data entry skills with high attention to detail.
* The ability to problem solve and learn new technologies quickly.
* Mandatory Compliance: You must hold a current National Police Clearance (NPC). This is a mandatory requirement. A Working with Children Check (WWCC) is highly ideal but not essential for all roles.
Why Work for Randstad?
Join Randstad's community of contractors and enjoy a range of benefits designed to support your career:
* Three pay runs per week to ensure you are paid within the week.
* Access to the My Randstad portal for easy payslip access.
* Exclusive access to roles before they go to market.
* Discounts at major retailers like David Jones, Myer, JB Hi-Fi, Woolworths, and more.
* Access to our employee assistance program, including confidential counseling services.
* A genuine support team dedicated to your development and success.
How to Apply
Ready to start your next government assignment? Click APPLY and upload your CV in WORD format. Please ensure your current National Police Clearance status is noted.
For confidential enquiries, please contact Paige Lovell at paige.lovell@randstad.com.au.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
Customer Service, Inbound Calls, Outbound Calls, High Volume Call Centre, Enquiry Resolution, High-Level Advisory, Public Relations, Reception, Front of House, Stakeholder Engagement, Complaint Handling.
Qualifications
* Mandatory Clearance: You must possess a current satisfactory National Police Clearance (NPC).
* Desirable Clearance: A valid Working with Children Check (WWCC) is highly regarded.
Education
Secondary School/High School
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