Tile Empire Osborne Park (Flagship Showroom)Retail Management / Showroom ManagementFull TimeLead One of WA's Premier Tile ShowroomsTile Empire (formerly Tile Boutique) is one of Western Australia's largest independent tile retailers, proudly servicing the WA market for over 46 years.
With five company-owned showrooms, a WA-based distribution centre, and an extensive wholesale network, we continue to set the benchmark for quality, design, and customer experience in the tile and interiors industry.We are now seeking an experienced, professional, and highly motivated Showroom Manager to lead our flagship 900sqm Osborne Park showroom — a true blue-chip leadership role within our business.Reporting directly to the General Manager, this role offers the opportunity to lead a large, high-performing team while shaping the customer experience, driving results, and representing the Tile Empire brand at the highest level.The RoleAs the Osborne Park Showroom Manager, you will lead a team of approximately ten Showroom Design Consultants, ensuring exceptional service delivery, strong operational performance, and consistent sales growth.
You will play a key role in building long-term relationships with interior designers, bespoke builders, and retail customers, while maintaining the premium standards expected of our flagship location.Key ResponsibilitiesCustomer ExperienceSet and uphold exceptional customer experience standards aligned with Tile Empire brand valuesActively engage with customers in the showroom when requiredManage customer enquiries and escalations to ensure positive outcomesEnsure showroom presentation and service standards consistently reflect a premium environmentLeadershipLead, coach, and develop a high-performing showroom teamFoster a collaborative, accountable, and customer-focused cultureDrive performance through clear expectations, feedback, and developmentOperations & GrowthOversee daily showroom operations, including staffing, seating plans, and complianceReview estimates, approve packages, create purchase orders, and manage installationsOversee supply and fix programs, including coordination with tilersTrack sales performance and key metrics, implementing strategies to drive consistent growthRecruitment, Safety & ComplianceRecruit, train, and develop team members, including succession planningPromote WHS standards and ensure team compliance with safety proceduresReport hazards, incidents, and near misses in accordance with company policyEnsure consistent delivery of Tile Empire brand values across all showroom activitiesAbout YouYou are a confident and capable leader with a passion for customer experience, people development, and operational excellence.
You thrive in a premium retail or showroom environment and take pride in delivering results through strong leadership.Experience & QualificationsProven experience in a customer service based management roleDemonstrated success leading and managing sales teamsStrong background in driving sales performance and operational outcomesExperience within tiles, building products, interiors, or related industries is highly desirableDesign qualifications or tertiary qualifications in commerce or related fields are advantageous, but not essentialSkills & AttributesHighly dependable, professional, and well presentedExcellent interpersonal, verbal, and written communication skillsEnergetic, enthusiastic, and hands-on leadership styleStrong organisational and time management skillsAbility to manage multiple priorities and meet deadlinesConfident problem solver with sound decision-making abilityIntermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook)Performance FocusCustomer ExperienceLeadership & Team DevelopmentOperational ExcellenceRecruitment & TrainingSafety & ComplianceWhy Tile EmpireAt Tile Empire, we value experience, commitment, and teamwork.
You'll be joining a respected WA owned business where your leadership directly contributes to project success, customer satisfaction, and continued growth across Western Australia.What We OfferA supportive and collaborative team culture within a WA-owned family businessA competitive and consistent salary aligned with the seniority of the roleCareer development opportunities within a growing organisationAn exceptional workplace environmentYour own designated parking bayUnlimited access to our fully equipped onsite staff gymApply NowIf you are an experienced showroom or retail leader ready to step into a flagship management role with a leading WA business, we would love to hear from you.Please apply via the SEEK Apply function with your current resume and a cover letter outlining your suitability for the role.Please note: Due to the high volume of applications, only shortlisted candidates will be contacted.
We appreciate your interest and thank you for your understanding.
#J-*****-Ljbffr