Add expected salary to your profile for insightsAre you a friendly and experienced administration professional who thrives in a fast-paced healthcare environment? Join us at MEND Hand Therapy, a busy and welcoming clinic dedicated to providing high-quality care to our patients.We're on the lookout for an experienced Administration Officer to support the smooth running of our practice.About the RoleIn this key role, you will be the first point of contact for our clinic, and will be central to maintaining efficient administrative operations. You'll work closely with our therapists, patients, and fellow team members to ensure everything runs like clockwork.Your day-to-day will include:Leading and supporting our junior admin staff with a collaborative and nurturing approachOrganising patient bookings to maximise patient care and clinician efficiencyHandling a wide variety of patient and team enquiries (both in person and over the phone)Using and maintaining our practice management software (Pracsuite)Supporting business managers with workflow systems and growth strategiesManaging clinic accounts, invoicing, reconciliation (incl. PRODA, Medicare, and 3rd party payers)Liasing with suppliers and maintaining clinic stock levelsAssisting with clinic compliance and maintaining tidy, well-maintained clinic spacesProblem-solving operational issues (IT, phones, errands, equipment repairs)What We're Looking ForYou're someone who is:Friendly, personable, and a natural communicatorHighly organised and a confident multitaskerExperienced in healthcare administration and using practice management softwareSkilled with Microsoft 365 and general computer systemsProfessional with a polished phone mannerComfortable managing accounts and 3rd party payers (Workers Comp, CTP, DVA, NDIS, PRODA)Capable of mentoring junior team membersProactive and solution-focusedExperience in health administration is highly preferred.Why You'll Love Working With UsAt MEND Hand Therapy, we value warmth, professionalism, and teamwork. You’ll be part of a dedicated team that’s passionate about helping people heal and thrive. We offer a supportive work environment, opportunities for professional growth, and the chance to really make a difference in the day-to-day success of our clinic.How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as an Administration Role?Do you have experience in administration?Do you have previous invoicing experience?Do you have customer service experience?Do you have reconciliations experience?Which of the following Microsoft Office products are you experienced with?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice.
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