Customer Service Manager Job Summary
The ideal candidate will be a seasoned customer service leader with experience in managing high-performing teams and driving stakeholder engagement. The role involves overseeing the delivery of exceptional customer service, developing strong relationships with schools and education stakeholders, and collaborating with internal teams to drive service improvements.
Key Responsibilities:
* Lead and manage the customer service team supporting schools nationwide
* Develop strong relationships with school leaders and other key stakeholders
* Organise and deliver training, webinars, and ongoing engagement sessions
* Gather, analyse, and communicate stakeholder feedback to drive service improvements
Requirements:
* Minimum 5 years' experience in a customer service leadership role
* Proven experience managing, motivating, and supporting a high-performing team
* Demonstrated ability to build strong relationships with school leaders and stakeholders
Benefits:
* Opportunity to lead a high-performing customer service team
* Chance to make a meaningful impact on student mental health and wellbeing
* Flexible work arrangements and professional development opportunities