Job Description
We're seeking an enthusiastic Customer Care professional to join our team. You'll provide exceptional service to our growing customer base.
In this role, you'll proactively seek solutions that drive the right outcome for both customers and business.
Key Responsibilities:
* Deliver friendly and efficient service via phone, email, and internal systems.
* Respond promptly to customer requests, take ownership of enquiries, and resolve issues quickly.
* Review customer sales history to identify service needs and explore upselling opportunities.
* Build and maintain strong client relationships by staying informed on processes and providing tailored solutions.