Your new company
At Hays, we believe in being long-term partners with our people as well as our customers. Together, we will work for your tomorrow, and the possibilities are endless.
With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn't just about being part of a global business leader; with over 12,000 people across 32 countries, you'll be making a difference in the world of work.
Your new role
Joining Hays, means you'll be part of a forward-thinking business that's going places.
Our global network and ways of working mean you'll be part of something bigger, whilst taking pride in the work you do within a collaborative team. As the Administration Coordinator, we will empower you to think beyond, redefine standards and evolve the status quo.
This is a full‑time, 6‑month role based in our Hays Canberra office, with a strong view to permanency. Enjoy hybrid working with 4 days in the office and 1 day from home
In this role, you'll support the effective delivery of client contract obligations by coordinating operational activities across assigned accounts. You'll ensure accurate and timely execution of onboarding, resourcing, and client support processes, while maintaining compliance and contributing to continuous improvement initiatives. This role is pivotal in enabling seamless service delivery and fostering positive client and stakeholder relationships.
Key Responsibilities include:
* Coordinate client support by managing queries, onboarding requirements and day‑to‑day relationship needs.
* Assist the Client Enablement Team Leader in resolving operational requirements and maintaining strong stakeholder relationships.
* Track onboarding, resourcing and contract milestones using internal and external systems and workflow tools.
* Maintain dashboards and trackers.
* Compile accurate reports on service delivery, resource allocation and performance metrics.
* Ensure data integrity across systems and support analysis of trends for contracted reporting
What you'll need to succeed
* Takes ownership of results and thrives in managing competing priorities with confidence
* Strong attention to detail and the ability to multitask in a fast‑paced environment.
* Quick learner who's switched on and able to adapt to different tasks.
* Calm and reliable under pressure with strong teamwork skills.
* Solid reporting ability and confidence using Microsoft Office (Excel, Outlook, PowerPoint).
* Experience with admin, coordination or customer‑focused roles (sales, HR, recruitment, hospitality).
* Organised, professional and able to follow processes, documentation and basic compliance tasks.
What you'll get in return
This is an incredible opportunity to shape your career in part of a growing business and achieve your ambitions. You'll have the chance to learn from inspirational and determined leaders. Our scale gives you access to a pool of best-practice tools to tap into so you can make an impact. Other benefits include:
* Market leading tools and technology to enable you to make an extraordinary impact
* Flexible working arrangements to allow you to work how and where suits you best
* Generous leave entitlements to take advantage of parental leave, volunteering days, lifestyle and flex leave
* Celebrate success: Your success is our success, and we reward strong performance as a cornerstone of life at Hays
* Thrive in a workplace where diversity is celebrated, and everyone feels welcome
* Wellbeing rewards: Benefit from health, leisure and lifestyle partnership discounts
* Employee Resource Groups and Working Groups for you to connect and collaborate with like-minded colleagues
* Global career opportunities - make your mark locally or explore international opportunities with Hays
What you need to do now
If you're looking for a role that challenges and helps you to make an impact, let's create tomorrow together. There's no telling where a career at Hays might take you.
Contact Sandy Luhr, Senior Talent Acquisition Partner by submitting your application via the Apply Now button.
By joining Hays, you'll be part of an inclusive culture that celebrates diversity. We invite people of all genders, ages, cultures, abilities, backgrounds, and experiences to apply. This includes Aboriginal and Torres Strait Islander peoples, people who belong to LGBTQIA+ community, neurodiverse individuals, and people with disabilities. If you require support and/or adjustments throughout our recruitment process please contact