Permanent Opportunity
* Hybrid Work Workplace
* Be part of a high performing technical team
We are seeking an Operations Manager to join our Platform Engineering team in a permanent capacity. Reporting to the Cloud Platform Owner, this operations-focused role is responsible for ensuring the health, stability, and operational readiness of our cloud environments.
You will lead a team of Cloud Platform Engineers, overseeing day-to-day platform operations and ensuring that infrastructure services are reliable, secure, and performant. Maintaining the operational integrity of the environment is paramount, and you will play a key role in driving incident response, monitoring, and continuous improvement across our cloud platforms.
Hybrid work arrangements are available.
About the role
* Lead and manage the Cloud Platform Operations team, ensuring consistent service delivery, operational health, and performance of the Azure cloud environment.
* Oversee daily platform operations including monitoring, incident management, service availability, and escalation handling, with a strong focus on meeting KPIs and SLAs.
* Ensure all platform activities align with IT policies, governance frameworks, and compliance standards, maintaining consistency and accountability across the environment.
* Act as the primary escalation point for operational issues, coordinating resolution efforts across internal teams and external vendors to minimise service disruption.
* Build strong relationships with internal stakeholders and external vendors, managing service expectations, performance reviews, and escalations to ensure timely and effective resolution of issues.
* Collaborate with IT and business stakeholders to understand evolving requirements and ensure the platform continues to meet operational and strategic needs.
* Drive continuous improvement through data-driven insights, trend analysis, and proactive problem management to enhance service reliability and efficiency.
* Maintain and improve operational documentation, including runbooks, procedures, and knowledge articles to support team effectiveness and knowledge sharing.
* Ensure cloud governance, security and risk management are embedded into all operational practices, with a focus on policy enforcement and compliance.
* Manage service requests and incident queues, ensuring timely triage, resolution, and communication while effectively delegating tasks across the team.
About you
* You have at least four years of experience managing high-performing teams responsible for cloud platform operations, with a strong focus on service health, governance and reliable service delivery in Microsoft Azure environments.
* You thrive in leading cross-functional teams, delegating tasks effectively and ensuring alignment with KPIs, SLAs and organisational goals.
* You are committed to maintaining high standards of compliance, security and governance across all cloud platform activities.
* You enjoy working in Agile environments and collaborating closely with stakeholders to deliver reliable and scalable cloud services.
* You prioritise doing things the right way, ensuring platform integrity, policy adherence and long term maintainability over quick fixes.
* You are passionate about continuous improvement and driving operational excellence across cloud environments.
* You have experience working within enterprise SDLC frameworks and understand the importance of structured change management in cloud operations.
* You are a strong communicator, able to translate technical concepts into business value and foster collaboration across teams.
* Cloud operations oversight, including service health monitoring, incident response coordination, and performance tuning.
* Compliance and governance, ensuring alignment with regulatory standards such as ISO 27001, NIST, and APRA CPS 234.
* FinOps awareness, supporting cost optimization and budget accountability across cloud platforms.
* Strong communication and stakeholder engagement skills, translating operational insights into business value and aligning platform strategy with organizational goals.
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