Company Description
Fairness feels goodMake a real impact at AFCA. Where fairness drives every decision. Help us deliver world‐class, independent complaints resolution for Australians. As a not‐for‐profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
Job Description
The newly created Senior Solutions Architect, Digital Experience, will play a pivotal role in shaping the end‐to‐end architecture of AFCA's Digital Experience Platform (DXP). From website re‐platforming to digital applications and multi‐channel customer journeys, you'll design secure, scalable solutions that balance customer needs, business outcomes and regulatory expectations.Reporting to the Head of Enterprise Architecture, this is a hands‐on role for a pragmatic architect who thrives in complex, high‐change environments and enjoys bridging strategy with real‐world delivery.
What you'll do
* Own and define end‐to‐end solution architecture for AFCA's Digital Experience Platform, including websites, digital applications, integrations and supporting services
* Translate customer experience and business requirements into practical, implementable architectures aligned to enterprise standards
* Lead architecture design across digital channels, content management, workflow, integration, data and security layers
* Partner closely with Delivery Leads, Product Owners and business stakeholders to support strong delivery outcomes and customer journeys
* Provide hands‐on architectural guidance to delivery teams, including solution designs, patterns and trade‐off decisions
* Ensure solutions meet security, privacy, risk and regulatory requirements in a regulated environment
* Collaborate with vendors, system integrators and delivery partners to ensure alignment with target architecture and standards
* Identify and manage architectural risks, technical debt and cross‐program dependencies
* Contribute to the ongoing evolution of enterprise and digital architecture standards, patterns and roadmaps
Qualifications
To be successful in this role, you will need:Significant experience in solution architecture roles within complex enterprise and highly regulated environments.Demonstrated experience supporting or leading large digital platform and customer experience transformations, including website re‐platforming and digital applications.Strong background working across digital channels, customer experience, integrations and platform architectures.Proven experience in financial services, government or other highly regulated industries highly regarded.Experience working alongside agile / SAFe delivery teams in transformation programs.Strong hands‐on architecture capability, not purely advisory.Ability to traverse business process design, customer journeys and technical architecture end‐to‐end.Deep understanding of modern digital architectures (DXP, APIs, integration patterns, cloud‐based platforms).Excellent stakeholder engagement skills, able to influence business, delivery and technology leaders.Strong analytical and decision‐making capability, balancing speed, risk and long‐term sustainability.Growth mindset with a pragmatic, outcome‐focused approach.Comfortable operating in fast‐paced, high‐change environments.Credible technical leader and natural collaborator.Clear communicator able to simplify complex concepts for non‐technical stakeholders.Customer‐centric, adaptable and delivery‐oriented.
Additional Information
Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.Accredited Family Friendly Workplace – Supporting work‐life balance and inclusivity.Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women's health leave, and bonus paid time off over the end of year holiday period.
To apply
If you're passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don't meet every single criterion.We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].We believe fairness starts with people. That's why we don't use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.
About AFCA
The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not‐for‐profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.
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