Front Office Coordinator
The position of Front Office Coordinator plays a vital role in the smooth operation of the front desk, housekeeping, reservations, group bookings, and daily administration.
This key role is ideal for individuals looking to develop their skills in the hospitality industry, specializing in hotel operations or those seeking to enhance their administrative abilities. We provide comprehensive training and support to ensure growth and success within this role.
Duties and Responsibilities:
1. Main Objective: Coordinate guest arrivals and departures to maintain a reputation as a market leader.
2. Guest Feedback: Respond to feedback efficiently and proactively, implementing changes to prevent re-occurrence.
3. Customer Satisfaction: Effectively communicate with hotel departments to ensure customer satisfaction is consistently achieved.
4. Customer Relations: Manage customer relations to deliver memorable experiences for guests.
5. Reporting: End Of Week reporting.
6. Group Reservations: Manage group reservations, allocate them accordingly, and organize catering, working closely with kitchen and operations teams.
7. Administrative Tasks: Assist the General Manager in daily administration tasks as required.
8. Required Skills:
* Prior experience in a similar environment and role is preferred.
* Knowledge of hotel reception standards and procedures.
* Authentic customer service, interpersonal & communication skills.
* Impeccable grooming and presentation.
* Proficient in using Microsoft Office Suite of products.
* Experience with CMS is desirable.
We Offer:
A daytime roster, perfect for those seeking a consistent schedule.