Job Summary
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The Cyber Security and Shared Services Branch is seeking an experienced Knowledge Manager to support staff within the Department with Information Communication Technology (ICT) needs and looks after the department's cyber security.
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Key Responsibilities
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* Owning and implementing the knowledge management lifecycle for effective information retrieval and dissemination.
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* Maintaining knowledge articles templates for efficient documentation and updates.
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* Engaging stakeholders through proactive communication and collaboration.
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* Performing quality control on our virtual agent for seamless user experience.
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Requirements
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* Demonstrated understanding of IT Infrastructure Library (ITIL) Service Strategy and Service Design processes for aligning ICT services with business objectives.
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* Previous experience working with a ITSM Platform and user portal for effective service delivery.
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* Proven track record in delivering outcomes under a project management framework for successful project execution.
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About This Role
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We are looking for a skilled Knowledge Manager who can drive the knowledge management lifecycle, maintain knowledge articles, engage stakeholders, and optimize our virtual agent. If you have a strong background in ITIL Service Strategy and Service Design, experience working with ITSM Platforms, and a history of delivering projects successfully, we encourage you to apply.