Join to apply for the CRM Technical Analyst (Salesforce) role at Balance Recruitment and Balance Consulting2 days ago Be among the first 25 applicantsJoin to apply for the CRM Technical Analyst (Salesforce) role at Balance Recruitment and Balance ConsultingAre you passionate about CRM and are you experienced with a variety of SaaS based CRM systems?
Our client is a great Australian Success story, certified as "Great Place to Work" for 5 years running and undergoing a transformation encompassing systems and processes.The CRM Technical Analyst role will support, maintain, and enhance the current SaaS-based CRM systems—Salesforce, HubSpot, and PipedriveThis role will be central to ensuring CRM platforms are effectively integrated into sales, marketing, customer service, and operations processes, while also interfacing with SAP S4/Hana, AWS Connect, their website, and the Databricks data warehouse.This is a hands-on technical role ideal for someone with strong analytical skills, CRM administration experience, and an understanding of E2E CRM business processes, ideally in a supply chain or distribution business.Alternatively if you do not have specific supply chain or distribution experience, other industry verticals that are focused on E2E customer journey and Customer experience will be considered as well.What you will typically do in this role:CRM Administration & Configuration – the current environment is Salesforce, HubSpot and PipedriveTechnical Support & Issue ResolutionCRM Integration Support - AWS Connect, SAP S4/Hana, Magento and DatabricksData Management & Governance - Ensure CRM data accuracy, integrity, and consistency across platforms.Enhancements, Change Delivery and User supportUser Training & EnablementWhat you bring to this role:You are a proactive, detail oriented professional with solid functional and technical understanding and passion for E2E customer journey and CRM processes.
This includes:3–5 years of experience in a technical CRM analyst or senior administrator role.Hands-on expertise with Salesforce, and familiarity with HubSpot and Pipedrive.
You are not "wedded" to any of these systems and are open minded about potentially moving to another, consolidated CRM system in the futureExperience with CRM platform configuration, automation, workflows, and reporting.Understanding of REST/SOAP APIs and basic troubleshooting of integrations.Familiarity with systems integration in a SaaS environment (preferably with AWS Connect, Magento, Databricks).
Strong skills in Excel, data analysis and data flows, SQL, and CRM data management.Experience or exposure to E2E Marketing and Customer JourneySalesforce Administrator Certification (ADM 201) or equivalent.Working knowledge of supply chain, inventory, or customer service processes.Excellent communication and documentation skills.The role is based in Arndell Park (Sydney West).
You will need to drive as there is no close public transport.
There is plenty of parking and you will be required to be on site on average 3 days per weekWhy Join?
Our client combines innovation with integrity.
They are a trusted industry leader with a growing tech footprint and a large technology transformation underway.
They offer:A collaborative, inclusive and progressive team cultureOpportunities for ongoing learning and certification supportReal influence in shaping CRM processes and futureA role with purpose—where your work protects people, systems, and reputationThe company has been certified as Excellent Place to Work 5 years runningThis role is an initial 12 months Fixed Term – very likely to be renewed or go permanent.
It pays a max base of up to $155k plus superannuationDoes it sounds like you?
Please send your CV to Silvia at Balance Recruitment applying belowSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesTransportation, Logistics, Supply Chain and Storage and Staffing and RecruitingReferrals increase your chances of interviewing at Balance Recruitment and Balance Consulting by 2xGet notified about new Customer Relationship Management Analyst jobs in Sydney, New South Wales, Australia.Customer Relationship Management ManagerSydney, New South Wales, Australia A$100,000.00-A$120,000.00 8 hours agoGreater Sydney Area A$140,000.00-A$160,000.00 1 week agoMillers Point, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia A$115,000.00-A$130,000.00 2 weeks agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 5 days agoParramatta, New South Wales, Australia A$113,574.00-A$125,720.00 2 weeks agoSydney, New South Wales, Australia A$106,019.00-A$122,233.00 4 days agoSydney, New South Wales, Australia 2 weeks agoMascot, New South Wales, Australia 5 days agoBotany, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 14 hours agoParramatta, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 months agoBusiness Analyst - Client Management TransformationMacquarie Park, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 days agoSenior Business Analyst - Improvement and OptimisationSydney, New South Wales, Australia A$75,000.00-A$90,000.00 2 weeks agoSydney, New South Wales, Australia A$100,000.00-A$110,000.00 1 day agoKogarah, New South Wales, Australia 2 weeks agoMascot, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoWe're unlocking community knowledge in a new way.
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📌 Crm Technical Analyst (Salesforce)
🏢 Balance Recruitment and Balance Consulting
📍 Sydney